Kristen Thrasher

• Delivered outstanding support to hundreds of clients through every step of the mortgage lifecycle, from inquiry to closing
• Provided clear, consistent communication via phone, email, and secure portals, ensuring client satisfaction and timely responses
• Utilized CRM platforms (Bonzo, Jungo) to manage pipeline activity, track communications, and update client profiles
• Collaborated daily with underwriters, loan officers, title companies, and other departments to move files efficiently through the system
• Proactively identified client pain points and took initiative to solve problems, resulting in increased retention and fewer dropped applications
• Trained and supported junior processors, sharing best practices and contributing to high-performing, service-oriented teams
• Maintained a strong reputation for accuracy, professionalism, and dedication to a positive client experience

Administrative & Customer Support Roles

• Supported customer-facing operations in administrative and call center roles
• Gained experience in high-volume environments with a strong focus on communication, accuracy, and client care
• Developed foundational skills in problem-solving, multitasking, and working within cross-functional teams
• Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
• Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
• Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
• Processed mortgage loan applications accurately and successfully for over 25 years.