William Tompkins
Richland
Summary
Experienced Cable Technician with 9 years of experience in Cable/Internet/Phone Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant Rural Carrier
United States Postal Office
11.2024 - Current
- Sorted parcels accurately and efficiently, expediting the delivery process for customers.
- Contributed positively to workplace culture through proactive communication and collaboration with colleagues.
- Assisted other parcel carriers in completing their routes during peak times, improving overall efficiency.
Delivery Driver
Spark-WalMart
12.2022 - 11.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Delivered orders to customer doorsteps and business offices.
Business Account Executive
Charter Communications
11.2021 - 08.2022
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Researched potential customer markets thoroughly before beginning personal contacts.
Senior Technician
Charter Communications
07.2013 - 10.2021
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Mentored new employees out in field to execute tasks in accordance with applicable specifications and procedures.
Skills
- Security Checks
- 5 years Experience As Corrections Officer
- Inmate Population Control
- Facility Inspections
- Firearms Training
- Service Requests
- Home Visits
- Device Configuration
- Productivity and Time Management
- Upselling Techniques
- Customer Service
- Product Recommendations
- Sales Expertise
- Selling Skills
- Outreach Initiatives
- Salesforce Software
- Site Visits
- Terminating Cables
- Creative Solutions
- Active Listening
- Company Standards
- Telecommunications Systems
- Communications Expertise
- Spectrum Analyzer
- Cable Arrangements
- Service Quality
Timeline
Assistant Rural Carrier
United States Postal Office
11.2024 - Current
Delivery Driver
Spark-WalMart
12.2022 - 11.2024
Business Account Executive
Charter Communications
11.2021 - 08.2022
Senior Technician
Charter Communications
07.2013 - 10.2021
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