William Tompkins
Richland
Summary
Experienced Cable Technician with 9 years of experience in Cable/Internet/Phone Industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant Rural Carrier
United States Postal Office
Pasco, WA
11.2024 - Current
- Sorted parcels accurately and efficiently, expediting the delivery process for customers.
- Contributed positively to workplace culture through proactive communication and collaboration with colleagues.
- Assisted other parcel carriers in completing their routes during peak times, improving overall efficiency.
Delivery Driver
Spark-WalMart
Richland, WA
12.2022 - 11.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Delivered orders to customer doorsteps and business offices.
Business Account Executive
Charter Communications
Kennewick, WA
11.2021 - 08.2022
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Researched potential customer markets thoroughly before beginning personal contacts.
Senior Technician
Charter Communications
07.2013 - 10.2021
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Mentored new employees out in field to execute tasks in accordance with applicable specifications and procedures.
Skills
- Security Checks
- 5 years Experience As Corrections Officer
- Inmate Population Control
- Facility Inspections
- Firearms Training
- Service Requests
- Home Visits
- Device Configuration
- Productivity and Time Management
- Upselling Techniques
- Customer Service
- Product Recommendations
- Sales Expertise
- Selling Skills
- Outreach Initiatives
- Salesforce Software
- Site Visits
- Terminating Cables
- Creative Solutions
- Active Listening
- Company Standards
- Telecommunications Systems
- Communications Expertise
- Spectrum Analyzer
- Cable Arrangements
- Service Quality
Timeline
Assistant Rural Carrier
United States Postal Office
11.2024 - Current
Delivery Driver
Spark-WalMart
12.2022 - 11.2024
Business Account Executive
Charter Communications
11.2021 - 08.2022
Senior Technician
Charter Communications
07.2013 - 10.2021