Kristen Volmert
Waco,TX
Summary
I am nineteen years old and will be attending Baylor University in the fall as a Pre-Nursing major working towards earning my BSN. I am from Sugar Land, Texas. I have been working jobs in customer service since I just turned sixteen and I have loved all of them! I have recently graduated from Fort Bend Christian Academy in May 2024. I am looking for a relatively flexible part-time job I can stick with while I am in school. I'm interested in areas such as writing, editing, marketing, customer service, management, advertising, and anything related to laboratory work and health & medicine. I would love to support the community in professional and proactive ways. Some of my qualities may include but are not limited to:
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Motivated worker committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Very driven in academics and dedicated to making a difference in my community. Ambitious with a clear vision of my goals and the goals of the people I work with.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Sugar Land Ice & Sports Center
05.2023 - 01.2024
- Took care of skate rental, attended to customers, worked on the ice to ensure safety during public skating sessions, cleaned, laced up and racked rental skates, helped customers find their right size, cleaned and managed the lobby, answered questions and concerns brought to me by customers, enforced rules and helped lead shifts and train newer employees
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Participated in community events, strengthening store's local engagement and reputation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Front Counter/Waitstaff Team Member
Pacific Coast Tacos
03.2022 - 08.2022
- Took orders at the front counter, worked in the kitchen to help organize orders, performed a variety of smaller tasks and duties that included organization and handling cash, brought food to tables, made drinks, made appetizers, led shifts, worked closing and opening shifts
- Contributed to inventory management by monitoring stock levels at the front counter area and communicating needs to supervisors.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Participated in team meetings and training sessions, staying up-to-date on company policies and procedures.
- Enhanced customer satisfaction by providing efficient and courteous service at the front counter.
- Resigned from this position at the end of Summer 2022 in order to higher prioritize my academics throughout junior year of high school.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Developed marketing materials to promote in-store events and special promotions.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Evaluated customer needs and feedback to drive product and service improvements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Food Server
Willies Grill & Icehouse, LLC
08.2021 - 11.2021
- Worked and handled the to-go station; put together plates and orders; answered the phone, took orders, delivered curbside orders, ran food to tables, answered customer questions, cleaned and helped close
- Cultivated warm relationships with regular customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes. Strengthened communication in the Spanish language to carry sound conversations with kitchen staff.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Education
Bachelor of Science - Nursing
Baylor University
Waco, TX12.2027
High School -
Fort Bend Christian Academy
Sugar Land, TX05.2024
Skills
- Customer service
- Serving Experience
- Food Preparation
- Multitasking
- Food Safety
- Childcare
- Animal Care
- Tutoring (1 year)
- Teamwork and Collaboration
- Problem-Solving
- Ministry
- Writing & Editing
- Attention to Detail
- Computer Skills
- Creativity and Innovation
- Chemical Handling
- Excellent Communication
- Relationship Building
- Organizational Skills
- Project Planning
- Reliability
- Continuous Improvement
- Adaptability
Accomplishments
- 2024 AP Scholar
- NSU Full-ride Scholarship Qualifier
- CCU World-Changers Scholarship Qualifier
- All A Honor Roll (9th Grade)
- A/B Honor Roll (10-12th Grade)
- Honor Societies: National Honor Society, National Science Honor Society, National English Honor Society, Spanish National Honor Society
Certification
- Food Handler Certification, 06/01/24, Present
- Ministry Safe Certified, 06/01/24, Present, A certification required by law for volunteers over the age of 18 allowing them to take part in youth and children's ministry events and trips.
Hobbies
Reading, Journaling, Travelling, Cooking, Running and church activities.
Languages
Spanish
Limited Working
Timeline
Team Member
Sugar Land Ice & Sports Center
05.2023 - 01.2024
Front Counter/Waitstaff Team Member
Pacific Coast Tacos
03.2022 - 08.2022
Food Server
Willies Grill & Icehouse, LLC
08.2021 - 11.2021
Bachelor of Science - Nursing
Baylor University
High School -
Fort Bend Christian Academy
- Food Handler Certification, 06/01/24, Present
- Ministry Safe Certified, 06/01/24, Present, A certification required by law for volunteers over the age of 18 allowing them to take part in youth and children's ministry events and trips.
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