Kristen Walker LPC, MSED
Pittsburgh,PA
Summary
Goal-driven professional well-versed in coaching, training and supporting employees to provide exceptional services while maintaining their own health and wellness, Highly organized and hardworking with excellent planning and program management skills. Licensed as a Professional Counselor in Pennsylvania. .
Overview
30
30
years of professional experience
1
1
Certification
Work History
Clinical Director
The Counseling And Wellness Center Of Pittsburgh
2023.01 - Current
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Cultivated positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Represented organization at community events, answering questions, providing details and giving informative presentations
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured well-being of all involved parties.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in team setting, providing support and guidance.
- Developed and supported intern training program.
Senior Psychotherapist/Supervisor
The Counseling And Wellness Center Of Pittsburgh
2016.05 - Current
- Established safe and supportive environment for clients, fostering open communication and trust during therapy sessions.
- Documented patient information, treatment plans, and patient responses.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Documented client progress in confidential files.
- Utilized mindfulness techniques during sessions to help clients develop greater self-awareness and coping skills for managing stressors.
- Provided crisis support and emergency care for patients.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Led therapeutic process groups focused on topics such as grief, self-esteem, and anger management, facilitating peer support and personal growth among participants.
- Facilitated monthly group supervisions for 15 clinicians.
- Provided clinical supervision for 10 Pre Licensed clinicians,
Behavior Health Supervisor/Therapist
UPMC
2016.04 - 2020.09
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Completed 14 monthly chart audits to insure adherence to state and federal guidelines
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Enhanced communication within team by holding weekly team meetings and encouraging open dialogue among all members.
- Promoted self-care practices among colleagues by organizing wellness events such as stress-reduction workshops and mindfulness groups.
- Evaluated staff performance and provided coaching to improve performance,
- Offered specific advice to help clients work through educational or occupational issues.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches for over 300 people.
- Facilitated group therapy sessions, promoting supportive environment for shared learning and growth.
Prevention /Intervention Specialist and Therapist
Pittsburgh Mercy Health System
1997.05 - 2016.04
- Trained teachers and staff on how to spot students in need of help and refer for services.
- Empowered students by teaching self-advocacy skills and promoting independence within classroom setting.
- Built strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Facilitated individual and group counseling programs with children, teens and adults.
- Trained over 500 people in Mental Health First Aid,
Mobile Therapist/Therapeutic Staff Support
Pressley Ridge School
1994.05 - 1997.09
- Enhanced client engagement by incorporating personalized mobile therapy sessions.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for improved client outcomes.
- Streamlined client progress tracking by implementing efficient documentation practices.
Education
Master of Science - Psychology
Duquesne University
Pittsburgh, PA08.1995
Skills
- Personnel Management
- Staff Supervision
- Service Utilization Improvements
- Patient education and counseling
- Decision-Making
- Performance Improvement
- Staff Development
- Training and mentoring
- Developing training programs
- Risk Mitigation
- Wellness Services
- Employee Training Program
Accomplishments
- Supervised a team of pre-licensed clinicians within the guidelines of state licensure laws for social workers and counselors.
- Developed wellness programs for staff including mindfulness and stress management.
Certification
Licensed Professional Counselor
Pennsylvania
License Number-PC008514
Timeline
Clinical Director
The Counseling And Wellness Center Of Pittsburgh
2023.01 - Current
Senior Psychotherapist/Supervisor
The Counseling And Wellness Center Of Pittsburgh
2016.05 - Current
Behavior Health Supervisor/Therapist
UPMC
2016.04 - 2020.09
Prevention /Intervention Specialist and Therapist
Pittsburgh Mercy Health System
1997.05 - 2016.04
Mobile Therapist/Therapeutic Staff Support
Pressley Ridge School
1994.05 - 1997.09
Master of Science - Psychology
Duquesne University
Licensed Professional Counselor
Pennsylvania
License Number-PC008514
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