Kristen Welborn
Braidwood
Summary
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Driver
Amazon DSP
Romeoville
02.2024 - Current
- Delivered packages efficiently within designated routes and schedules.
- Delivered packages promptly while adhering to customer instructions.
- Navigated effectively using GPS systems to enhance delivery route efficiency.
- Conducted thorough pre-trip inspections, ensuring vehicle safety and compliance standards.
- Received bonuses since working with the company, as well as, getting a driver of the year award for excellent customer service and a strong work ethic.
Licensed Life Insurance Agent
Symmetry Financial Group
Romeoville
08.2023 - 02.2024
- Scheduled and conducted client appointments to provide tailored life insurance options and address client needs.
- Contacted leads expressing interest in life insurance programs to facilitate informed decision-making.
- Utilized CRM systems to effectively manage and track client information and interactions.
Appointment Setter/Medical Assistant
Illinois cancer specialists
Arlington Heights
07.2022 - 08.2023
- Scheduled patient appointments using scheduling system to optimize patient flow.
- Updated patient history and chart patient information when I roomed and took patient's vitals.
- Performed venipuncture and fingersticks to collect blood samples.
- Collaborated with doctors and nurses with the doctors and nurses to ensure the best care possible for the patients.
Phlebotomist
Duly Health and Care
Naperville
03.2020 - 07.2022
- Executed phlebotomy procedures on patients in outpatient settings and labs, ensuring patient comfort and safety.
- Processed blood samples with high accuracy, contributing to timely diagnostic results.
- Provided excellent customer service to patients in a fast-paced, high-volume environment, either on a team or by myself.
- Recognized for dedication and commitment during COVID-19 response.
Phlebotomist
Amita Health St. Joseph Medical Center
Joliet
05.2018 - 03.2020
- Drew and collected blood specimens from diverse patient populations across multiple hospital floors.
- Ensured accurate labeling and processing of specimens, reducing potential for errors.
- Delivered compassionate customer service, enhancing patient experience during blood collection procedures.
- Functioned effectively in high-pressure ER setting to support timely patient care.
EMT-B
Brightstar Ambulance
Bradley
11.2015 - 10.2017
- Coordinated safe and timely transport of patients to appointments, prioritizing their health and well-being.
- Monitored and documented vital signs to ensure patient health and safety.
- Transported and provided medical care for dialysis patients, ensuring comfort and support during treatment.
Education
Certificate - Data Analytics
Google Analytics
Phlebotomy (Trade school) -
Kankakee Community College
Kankakee, ILHigh school -
Reed-Custer High School
Braidwood, ILSkills
- Route planning
- Route navigation
- Driving efficiency
- Fleet management
- Cargo handling
- Service delivery merger routing
- Time management
- Time optimization
- Appointment scheduling
- Closing sales
- Data analysis
- Dispatch software
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- Administrative tasks
- Office skills
- Administrative experience
- Basic math
- Computer skills
- Outdoor work
- Attention to detail
- Sales closing
- Sales
- Client communication
- Customer service
- Phone communication
- Phone interaction
- Organizational ability
- Analytical skills
- Leadership
- Patient communication
- Hospital experience
- Local networking
- Medical office skills
- Package management
- Data entry
Certification
- Driver's License
- PBT (ASCP)
- Life Insurance License
- ASCP Certification
- Google Analytics Certification
- Certified Phlebotomy Technician
- Life & Health Insurance License
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Driver
Amazon DSP
02.2024 - Current
Licensed Life Insurance Agent
Symmetry Financial Group
08.2023 - 02.2024
Appointment Setter/Medical Assistant
Illinois cancer specialists
07.2022 - 08.2023
Phlebotomist
Duly Health and Care
03.2020 - 07.2022
Phlebotomist
Amita Health St. Joseph Medical Center
05.2018 - 03.2020
EMT-B
Brightstar Ambulance
11.2015 - 10.2017
Certificate - Data Analytics
Google Analytics
Phlebotomy (Trade school) -
Kankakee Community College
High school -
Reed-Custer High School