Kristen West
Hilo,HI
Summary
20+ years experience with positive and upbeat service skills that make guests feel welcome; while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Very high energy service.
Overview
8
8
years of professional experience
Work History
Food Server
Papapa Jac's
Hilo, HI
11.2023 - Current
- Managed budget and expenditures, supplies and renovations
- Assisted guests at check-in, providing information on various services and tours on island
- Responded to and resolved guest issues or complaints.
- Prepared guest rooms by changing linens, vacuuming carpets, dusting furniture and ensuring amenities were stocked appropriately and sanitized per COVID regulations
- Provided exceptional service to high volume of daily customers.
- Set up tables and counters to prepare dining and serving areas.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Food and Cocktail Server
Gertrudes's Jazz Club
Kailua-Kona, HI
02.2022 - 10.2022
- Provided exceptional service to high volume of daily customers in a live music venue with dancing
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and drinks and wine
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and service techniques.
- Delivered food orders promptly and courteously.
- Explained menu items, describing ingredients and cooking methods upon request.
Food and Cocktail Server
Roman's Oasis
Goodyear, AZ
06.2016 - 08.2018
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options and age verification.
- Informed customers of daily specials and signature menu items.
- Processed cash payments from customers using a point-of-sale system.
Education
Some College (No Degree) - Real Estate
TheCESHOP
Hilo, HISkills
- Guest Engagement
- Proficient in POS systems
- Server Support
- Reservations Management
- Wine and Cocktail knowledge
Timeline
Food Server
Papapa Jac's
11.2023 - Current
Food and Cocktail Server
Gertrudes's Jazz Club
02.2022 - 10.2022
Food and Cocktail Server
Roman's Oasis
06.2016 - 08.2018
Some College (No Degree) - Real Estate
TheCESHOP
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