Kristen Whitfield
Oklahoma City,OK
Summary
Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Welfare Specialist
Oklahoma Department of Human Services
Oklahoma , Oklahoma
07.2022 - Current
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Assessed risk factors for child abuse and neglect within families.
- Organized educational programs on topics such as parenting skills or substance abuse prevention for parents in need of support.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Assisted foster parents in understanding their roles and responsibilities while caring for children placed into their care.
- Identified potential barriers that may impede a family's ability to provide a safe environment for children living in their home.
Invoice Specialist
Love's Travel Stops & Country Stores Inc.
Oklahoma, OK
09.2021 - 05.2022
- Assisted in the development of procedures to improve the efficiency of invoice processing.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Reviewed and processed customer invoices for accuracy, completeness and compliance with company policies.
- Managed numerous client accounts to track and collect money owed.
- Developed strong professional rapport with vendors and clients.
- Created new accounts in accounting system based on customer requirements.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Food and Beverage Attendant
Quail Creek Golf & Country Club
Oklahoma, OK
05.2015 - 02.2022
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Created food displays according to established standards and replaced dated products with fresh.
- Supported serving staff in delivering accurate and well-presented food orders.
- Provided exceptional service that reflected restaurant standards and core values.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Conducted regular inspections of beverage dispensing systems for proper temperature control and maintenance.
- Responded quickly to customer complaints or special requests in a professional manner.
- Greeted guests with friendliness and professionalism.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Assisted other staff members in setting up banquet events according to customer requests.
Education
Bachelor of Science - Health, Physical Ed & Recreation
Langston University
Langston, OK05-2019
Skills
- Family Support
- Service Planning
- Case Management
- Client Advocacy
- Experience With At-Risk Youth
- File Management
- Invoice Verification
- Community Resources
- Parent-Child Conflict Specialist
Certification
Caring for Children with Problematic Sexual Behaviors, Reporting of Abuse and Maltreatment, Domestic Violence, Permanency Planning
Timeline
Child Welfare Specialist
Oklahoma Department of Human Services
07.2022 - Current
Invoice Specialist
Love's Travel Stops & Country Stores Inc.
09.2021 - 05.2022
Food and Beverage Attendant
Quail Creek Golf & Country Club
05.2015 - 02.2022
Bachelor of Science - Health, Physical Ed & Recreation
Langston University
Caring for Children with Problematic Sexual Behaviors, Reporting of Abuse and Maltreatment, Domestic Violence, Permanency Planning
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