Kristen Wilcox
Hamersville,OH
Summary
Led family responsibilities while honing multitasking abilities as a seasoned secretary. Prepared to re-enter the workforce and integrate caregiving expertise with effective communication. Pursuing a role that fosters adaptability, strong communication, and a drive for continuous improvement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cleaner
Office Pride Commercial Cleaning
Cincinnati, OH
- Cleaning coca cola factory, bathrooms, break room, offices, and other big buissness buildings.
- Assisted with daily cleaning tasks, ensuring high standards of hygiene and sanitation.
- Maintained cleanliness and organization in assigned areas following safety protocols.
- Collaborated with team members to complete tasks within scheduled timeframes.
Secretary
Huffs Mobile Mechanics
Cincinnati, OH
08.2019 - 05.2025
- Answering phone, scheduling appointments, billing
- Managed scheduling for appointments and service calls to optimize workflow.
- Coordinated communication between mechanics and customers to ensure satisfaction.
Stay at Home Mother/Homemaker
Stay At Home Mom
Cincinnati, OH
05.2017 - Current
- Meal planning, childcare, home maintenance, and managing family schedules.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
DSP
Residential Concepts
Williamsburg, OH
06.2025 - 12.2025
- Operated delivery systems to ensure timely and accurate package distribution.
- Collaborated with team members to maintain high safety standards during operations.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
CSR
Red Dog Pet Resort and Spa
Cincinnati, OH
10.2019 - 11.2019
- Front desk, scheduling appointments, answering phone calls/making them, greeting guests, checking in/out guests
- Processed reservations and bookings using internal systems to ensure customer satisfaction.
- Managed customer feedback and implemented solutions to enhance overall service quality.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
GED -
Southern State University
Cincinnati, OHSkills
- Creativity (7 years)
- Family planning (7 years)
- Adaptability (7 years)
- Time management (7 years)
- Collaboration (7 years)
- Multitasking (5 years)
- Communication skills (7 years)
- Organizational skills (5 years)
- Empathy (7 years)
- Problem solving (7 years)
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Calm under pressure
- Verbal communication
- Active listening
- Computer skills
- Customer service
- Multitasking Abilities
- Excellent communication
Certification
CPR
Timeline
DSP
Residential Concepts
06.2025 - 12.2025
CSR
Red Dog Pet Resort and Spa
10.2019 - 11.2019
Secretary
Huffs Mobile Mechanics
08.2019 - 05.2025
Stay at Home Mother/Homemaker
Stay At Home Mom
05.2017 - Current
Cleaner
Office Pride Commercial Cleaning
GED -
Southern State University