Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kristen Williams

Akron,OH

Summary

Hi, I'm Kristen! A University of Akron student majoring in Graphic Design with a minor in Computer Security, with an anticipated graduation date is Spring of 2025, now open to opportunities in UIUX Design, Digital Media Marketing, Information Technology, Graphic Design, and Project Management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Intern, UI/UX

OVERDRIVE INC.
06.2023 - 08.2023
  • Recruited to gain hands-on experience in designing intuitive and user-friendly interfaces for their business and education product
  • Assigned projects with focus on improving design, search engine optimization (SEO), analytics, performance insight, and accessibility
  • Used Google Analytics, Smartlook, and Optimize360 to analyze traffic and optimize content and user flow
  • Supported wire-framing, optimizing copy, information placement, A/B testing, and heat-mapping to increase downloads and in-app purchases.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Sales Associate

MACY'S
05.2021 - 01.2023
  • Developed new business and expanded client base through in-store interaction, suggestive selling, and sales support
  • Supported senior team members with fulfilling orders, stocking, re-merchandising, price markdowns, and cross-selling.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Representative

DIAL AMERICA
11.2020 - 05.2021
  • Recruited to exclusively support U.S Bank and Norton Software customers with their inbound customer service or technical support needs
  • Worked with banking customers to research and resolve discrepancies with debit card transactions, card errors and mobile banking applications
  • Assisted Norton customers with enrolling new Antivirus & Anti-Malware Software and Norton LifeLock products (inbound calls).
  • Managed approximately 30 incoming calls per day from customers

Intern, Marketing and Web Design

NEOSTEM ECOSYSTEMS
01.2020 - 08.2020
  • Selected to participate in the company's WIRE'D project, offering part-time support to small business and entrepreneurs across NE Ohio
  • Refined each client's social media presence by using Canva, Figma, Hootsuite and Excel to design and schedule content for Twitter, YouTube, and Instagram
  • Improved social engagement by writing original content and monitoring performance data, including likes, clicks, shares, and impressions
  • Researched e-commerce and web hosting platforms and made recommendations to YouTube and Facebook Ads, increasing website traffic
  • Redesigned websites and logos for Something Fishy Children's Aquarium, Logo Maker CLE, Chases Pizza Place, and B FREE Beauty.

Marketing Assistant

IF APPLICABLE Recruitment Marketing Firm
05.2017 - 04.2020
  • Assisted the owner with social media management, email marketing, and event planning on behalf of (6) major clients (small businesses)
  • Assisted with creating content for email blasts, newsletters, live event promotions and social media campaigns on Facebook, Instagram and Twitter
  • Responsible for designing flyers, brochures, email campaigns, and online graphics to improve brand recognition and sales.

Education

Bachelor of Fine Arts - Graphic Design

The University of Akron
Akron
06.2025

Skills

  • Search Engine Optimization
  • Heat-mapping
  • Adobe Creative Cloud
  • Strategic planning and analysis
  • Google Analytics
  • Figma
  • Computer Animation
  • 3D and 2D Design
  • Typography
  • Wire-framing
  • HTML
  • CSS

Certification

  • UIUX Design - The University of Akron (2022)
  • Google UX Design - RISE Scholarship Recipient (2024)

Affiliations

  • Society of Women Engineers (SWE) - Marketing Chair
  • National Society of Black Engineers (NSBE)
  • Increasing Diversity in Engineering Academics (IDEAS) Program - Employee
  • Women In Engineering (WIE) - Social Media Marketing Chair

Timeline

Intern, UI/UX

OVERDRIVE INC.
06.2023 - 08.2023

Sales Associate

MACY'S
05.2021 - 01.2023

Customer Service Representative

DIAL AMERICA
11.2020 - 05.2021

Intern, Marketing and Web Design

NEOSTEM ECOSYSTEMS
01.2020 - 08.2020

Marketing Assistant

IF APPLICABLE Recruitment Marketing Firm
05.2017 - 04.2020

Bachelor of Fine Arts - Graphic Design

The University of Akron

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Kristen Williams