- Fashion and Style
- Personal Development and Self-Improvement
- Dance
- Volunteering
- Participating in fundraising events to support local charities, schools, or community projects
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Woodworking
- Music
- I like working with my hands and fixing things
- Reading
- Knitting and Crocheting
- Mindfulness Practices
- Dancing
- Crafting and DIY Projects
- Photography
Kristen Wilson
Los Angeles,CA
Summary
Highly motivated individual with exceptional organizational and customer service skills, seeking an administrative/clerical position to apply my abilities. Thrives in collaborative environments and is driven to work with others towards achieving common goals. Passionate about efficiency and attention to detail, fueling dedication to providing exceptional support and contributing to team success. Demonstrates strong leadership and problem-solving abilities, committed to streamlining operations to reduce costs and improve organizational efficiency. Possesses independent decision-making skills and sound judgment, consistently making a positive impact on company success.
Overview
20
20
years of professional experience
Work History
Advanced Mobility Solutions Care/Advanced Technical Support/Customer Care Representative
AT&T Business Mobility
05.2006 - Current
- 19 years effective experience as an inbound call center representative with the ability to resolve customer concerns in a detailed, efficient and professional manner
- Resolved network connectivity issues for FirstNet, IoT & M2M customers
- Well versed in identifying customer needs and offer a quick solution
- Expert in use of company database and software for data entry, research and detailed account notation
- Proficient in troubleshooting device and network issues
- Assisted in the development/improvement of company data base and software
- Conducted team meetings
- Processed warranty claims for defective devices
Cashier
Orchard Supply Hardware
11.2005 - 05.2006
- Hands-on experience in accepting payments from customers and give change and receipts
- Highly skilled in using scanners and cash registers
- Thorough understanding of counting money in the register at the end of shift
Jewelry/Accessories Sales Representative
Target
05.2005 - 10.2005
- Help keep the Target brand experience consistent, positive and welcoming
- Experience in accepting payments from customers and give change and receipts
- Environmental management of Target merchandise
Education
A.A. - Film with emphasis on Cinematography
El Camino College
Torrance, CASkills
- Detail-Oriented Approach
- Task Prioritization Skills
- Effective Organizational Abilities
- Client Interaction Proficiency
- Flexible Problem-Solving Abilities
- Effective Verbal Communication
- Systems Troubleshooting Expertise
- Customer Needs Assessment
- Microsoft Office Proficiency
- Salesforce User Support
- Privacy Compliance Strategy
- Cross-Functional Teamwork
Accomplishments
- Resolved product issue through consumer testing.
- Achieved network connectivity for first responders through effectively helping with correcting system configuration.
- Documented and resolved local network outage which led to public safety equipment's restored connectivity.
Hobbies and Interests
- Sewing
- Photography
- Film/Cinematography
- Exercising
- Reading
- Learning
- Crocheting
- Church Media Team
- Choir
- Usher Board
- Cleaning
- Organizing
- Child Care
- DIY Projects
- Music
- Dance
- Art
- Crochet
- Clarinet
- Helping the Homeless
Interests
Software
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Elementary
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offWork from home optionCareer advancementPersonal development programs401k matchPaid sick leaveQuote
“Everything in life has a pattern. Recognize the pattern and you’ll be fine.”
Gary Wilson-Father
Timeline
Advanced Mobility Solutions Care/Advanced Technical Support/Customer Care Representative
AT&T Business Mobility
05.2006 - Current
Cashier
Orchard Supply Hardware
11.2005 - 05.2006
Jewelry/Accessories Sales Representative
Target
05.2005 - 10.2005
A.A. - Film with emphasis on Cinematography
El Camino College
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