Summary
Overview
Work History
Skills
Certification
Affiliations
Websites
References
Timeline
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Kristen Wiltse

Petoskey,MI

Summary

Dynamic leader with a proven track record in team leadership and efficient task management at Boyne Mountain Resort. Expertise in database programming and SQL, resulting in enhanced customer satisfaction and streamlined operations. Implemented innovative training procedures and product upselling strategies, improving service delivery and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Spa Supervisor

Boyne Mountain Resort
Boyne Falls, MI
02.2021 - Current
  • Provided daily supervision of spa staff to ensure efficient operations and customer satisfaction.
  • Developed training procedures for new employees and conducted regular performance evaluations.
  • Resolved conflicts between staff members in a professional manner.
  • Interacted directly with customers to provide excellent service and address any complaints or concerns.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Documented client records and information.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.

Head Baker

Gildas' Lake Street Bakery
Boyne City, MI
11.2019 - 02.2021
  • Ensured all safety standards were met in accordance with health regulations.
  • Trained and managed a team of bakers to ensure quality control and efficiency of production.
  • Created innovative recipes that enhanced the bakery's product line.
  • Implemented changes in production methods based on customer feedback.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
  • Helped develop successful sales and marketing promotions.
  • Communicated with vendors for efficient delivery of wholesale orders.

Skills

  • Team Leadership
  • Client Support Coordination
  • Effective Complaint Resolution
  • Strategic Product Upselling
  • Efficient Task Management
  • Administrative Support
  • Data Analysis
  • Tableau Reporting Skills
  • Database Programming and SQL

Certification

  • Data Analytics Certification - Break Into Tech - Khan Academy

Affiliations

  • I am a proficient violinist and pianist. I've played since I was 5 years old.
  • I make wedding/birthday cakes for friends and family!
  • I love being in the outdoors, going hunting, fishing and four wheeling!
  • I got married this year and love decorating our new home.

Websites

References

References available upon request.

Timeline

Spa Supervisor

Boyne Mountain Resort
02.2021 - Current

Head Baker

Gildas' Lake Street Bakery
11.2019 - 02.2021
  • Data Analytics Certification - Break Into Tech - Khan Academy

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Kristen Wiltse