Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Yancy

Memphis,TN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Communicative team leader possessing outstanding time management and documentation abilities. Looking for a new role to improve and strengthen administrative and communication skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager/Administrative Assistant

French Truck Coffee
Memphis, TN
03.2019 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Monitored employee attendance records, timekeeping, and payroll information.

Kennel Technician

Camp Bow Wow
Memphis, NY
01.2019 - 04.2019
  • Conducted behavior assessments on new arrivals to determine appropriate housing needs.
  • Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.

Kennel Technician

Claridge Pet Resort
Memphis, TN
01.2018 - 07.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted behavior assessments on new arrivals to determine appropriate housing needs.
  • Delivered excellent service to pet owners to drive repeat business.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.

Shift Lead

Imagine Vegan Cafe
Memphis, TN
03.2018 - 06.2018
  • Taught staff upselling techniques to meet revenue targets.
  • Ensured that all safety protocols were followed at all times.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Participated in weekly meetings with management team to discuss strategies and goals.

Teacher's Assistant

Code Crew
Memphis, TN
02.2016 - 01.2018
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Facilitated small group instruction and activities for students of varying abilities.

Education

Bachelor of Arts - Psychology

University of Memphis
Memphis, TN
12-2023

Skills

  • Social Media Management
  • Strategy Implementation
  • Technical Knowledge
  • Public Relations Strategies

Timeline

Assistant Manager/Administrative Assistant

French Truck Coffee
03.2019 - Current

Kennel Technician

Camp Bow Wow
01.2019 - 04.2019

Shift Lead

Imagine Vegan Cafe
03.2018 - 06.2018

Kennel Technician

Claridge Pet Resort
01.2018 - 07.2018

Teacher's Assistant

Code Crew
02.2016 - 01.2018

Bachelor of Arts - Psychology

University of Memphis

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Kristen Yancy