Kristen Yocum
Virginia Beach,VA
Summary
Dynamic professional with extensive experience as a Closed Captioner for Rev.com, excelling in transcription accuracy and client relations. Proven ability to enhance accessibility through meticulous captioning, ensuring compliance with FCC guidelines. Recognized for exceptional attention to detail and delivering high-quality results under tight deadlines, while fostering client satisfaction and trust.
Overview
8
8
years of professional experience
Work History
Closed Captioner
Independent Contractor Via Rev.com
06.2017 - Current
- Accurately transcribed audio and video content into real-time closed captions for various types of media, including television programs, movies, webinars, and online videos.
- Ensured captions met industry standards for readability, timing, and accessibility, following relevant legal requirements (e.g., FCC guidelines).
- Reviewed and edited captions for accuracy, grammar, spelling, and punctuation, maintaining a high level of attention to detail.
- Used proprietary captioning software and tools to create and time captions effectively.
- Addressed any client or viewer feedback and made necessary corrections to improve captioning quality.
- Enable accessibility for hearing-impaired viewers through meticulous caption creation, enhancing content comprehension across platforms
- Deliver consistent high-quality captioning services while meeting tight deadlines and maintaining exceptional client satisfaction ratings
- Conducted thorough research to accurately identify and transcribe proper names of foreign locations and cultural references, despite varying accents and pronunciations, ensuring precise and contextually correct captions.
- Process an average of 60 audio minutes per day
Education
Associate of Applied Science - Information Systems Technology: IT For Business
Blue Ridge Community College
Weyers Cave, VA05-2026
Associate of Applied Science - Accounting
Tidewater Community College
Virginia Beach05-2024
Skills
- Communication & Language Skills
- Client Relations & Customer Service
- Research skill
- Regulatory Compliance
- Data Security & Privacy
- Fast typing speed
- Keyboard navigation
- Data entry
- Cultural awareness
Timeline
Closed Captioner
Independent Contractor Via Rev.com
06.2017 - Current
Associate of Applied Science - Information Systems Technology: IT For Business
Blue Ridge Community College
Associate of Applied Science - Accounting
Tidewater Community College
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