Shauna DeRemus
Colorado Springs,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Closed Captioner
VITAC
Greenwood Village, CO
10.2019 - 09.2024
- Provided accurate captions for television, classroom lectures, remote meetings, and government accounts.
- Maintained a 98% accuracy rate and averaged 200 WPM.
- Worked with minimal supervision and self scheduled events.
- Engaged in spontaneous research while maintaining accurate and readable caption flow.
Team Lead Supervisor
CaptionCall
Colorado Springs, CO
06.2016 - 10.2019
- Provided leadership and guidance to team members, ensuring that captions were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
Kitchen and Housekeeping
Cathedral Ridge Camp and Retreat Center
Woodland Park, CO
05.2015 - 05.2016
- Addressed any guests complaints promptly and professionally.
- Accommodated special guest requests for large events, such as weddings and conferences.
- Prepped, cooked, and served meals to guests.
Customer Service Representative
Xerox
Colorado Springs, CO
11.2014 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Human Services
Metropolitan State University of Denver
Denver, CO05-2013
Skills
- Quality Assurance
- Research
- Interpersonal Communication
- Multitasking
- Organization and Time Management
- Relationship Building
Timeline
Closed Captioner
VITAC
10.2019 - 09.2024
Team Lead Supervisor
CaptionCall
06.2016 - 10.2019
Kitchen and Housekeeping
Cathedral Ridge Camp and Retreat Center
05.2015 - 05.2016
Customer Service Representative
Xerox
11.2014 - 05.2015
Bachelor of Science - Human Services
Metropolitan State University of Denver
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