Travel
KRISTEN YOUNGMAN
Troy,IL
Summary
Interpersonal, highly-motivated individual with a wide range of skills and training necessary to perform hiring, recruiting and human resources procedures while maintaining the utmost attention to quality and detail-orientation. Highly proficient communicator with abilities in negotiating, relationship building and collaborative problem solving. Excel in managing activities and projects while ensuring timely, quality and accurate project completions. Effectively and skillfully homeschooled a student internationally. Experience with Microsoft Office Suite, to include PowerPoint and Outlook. Military wife for 8 years making my adaptability to change second nature. The gap in my resume is when my family and I moved to Kuwait for my husband to work as an oversees contractor. In that time I homeschooled our son for three years and coached the National Girls softball team. One of those years we moved to Chiang Mai Thailand where I substitute taught at Chiang Mai International school and volunteered to teach english to Thai children.
Overview
19
19
years of professional experience
Work History
Office Assistant
RP Lumber
Troy, IL
11.2022 - Current
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Managed inventory of office supplies and placed orders when needed.
- Assisted in the development and implementation of office policies and procedures.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Facilitated communication within the office and with external partners.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Trained staff members to perform work activities and use computer applications.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Troubleshot office equipment, computer hardware and software issues.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Bar Manager
Post 708 American Legion
Troy, IL
10.2020 - 02.2023
- Assisted with planning special events such as wine tastings or cocktail parties.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Implemented strategies designed to increase revenue through upselling techniques.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Developed and implemented bartender training programs, policies and procedures.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Poured wine, beer and cocktails for patrons.
- Restocked beer and liquor regularly and after special events.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
From Home Customer Service Representative
Sykes Enterprises Inc.
North Carolina, NC
01.2013 - 01.2014
- Skillfully and effectively handled various customer service issues while utilizing exceptional customer service, negotiating and leadership skills
- Consistently worked to meet and / or exceed service and quality standards for every review period.
- Researched customer complaints and questions through online resources.
- Tracked customer feedback using surveys, polls, or other methods.
- Collaborated with colleagues from different departments to resolve complex customer issues.
- Identified potential problems with products and services and recommended solutions.
- Participated in team meetings to discuss challenges faced while dealing with customers.
- Provided technical support to customers by troubleshooting and resolving issues related to their products.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Utilized computer systems to access accounts for research purposes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Manager
Mid America
St. Louis, MO
01.2006 - 01.2007
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Coached, developed and motivated team to achieve revenue goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Front of House Manager
Gisueppes Italian Restaurant
Sarasota, FL
01.2014
- Trained and managed front-of-house personnel while ensuring quality and minimizing overtime
- Effectively oversaw payroll and timekeeping processes – including completing new hire reports
- Drove business growth by participating and contributing to community events
- Purchased necessary quantities of restaurant inventory – including beverages and supplies
- Analyzed and evaluated the effectiveness of company training programs, and recommended improvements to upper management.
- Handled guest complaints professionally and efficiently.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Processed payments from customers using various payment methods.
- Provided support to servers when needed during busy periods or peak hours.
- Promoted a positive work environment by encouraging collaboration among team members.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
Sales Representative
Hyundai
Havelock, NC
01.2011
- Accurately recorded and maintained all leads from outbound telephone marketing processes
- Provided potential customers with key and accurate details related to products and prices.
Front End Cashier
Golds Gym
New Bern, NC
01.2011
- Provided customers and patrons with exceptional service on a consistent basis.
Education
High School Diploma -
TRIAD HIGH SCHOOL
Troy, IL05-2005
Skills
- Employee Development
- Program Management
- HR Policy Creation
- Conflict Resolution
- Staff Coaching & Training
- Human Resources Policies
- Training Program Creation
- Sales & Marketing Processes
- Human Resources
- Training & Coaching
- Time Management
- Interpersonal Abilities
- Organization
- Problem Resolution
- Multitasking
- Google Drive
- Leadership
- Networking
- Project-based learning
- Reading Comprehension
- Teaching strategies
- Phone Etiquette
- Goal-Oriented
- Spreadsheet tracking
- Billing management
- Account Management
- Customer Service
- Data Entry
- Computer Skills
- Work Prioritization
- Adaptability and Flexibility
- Professional telephone demeanor
- Remote Office Availability
- Order and Refund Processing
- Microsoft Office
- Calm and Professional Under Pressure
Additionalinformation - Softwareskills
Microsoft Office Suite, PowerPoint, Outlook
Affiliations
Vice President of our local Rotary club.
Travel
The gap in my resume is when my family and I moved to Kuwait for my husband to work as an oversees contractor. In that time I homeschooled our son for three years and coached the National Girls softball team. One of those years we moved to Chiang Mai Thailand where I substitute taught at Chiang Mai International school and volunteered to teach english to Thai children.
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsHealthcare benefitsPaid sick leave4-day work week401k matchFlexible work hoursCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Volunteer work
Timeline
Office Assistant
RP Lumber
11.2022 - Current
Bar Manager
Post 708 American Legion
10.2020 - 02.2023
Front of House Manager
Gisueppes Italian Restaurant
01.2014
From Home Customer Service Representative
Sykes Enterprises Inc.
01.2013 - 01.2014
Sales Representative
Hyundai
01.2011
Front End Cashier
Golds Gym
01.2011
Sales Manager
Mid America
01.2006 - 01.2007
High School Diploma -
TRIAD HIGH SCHOOL