Kristen Zeller
Spring,TX
Summary
Experienced retail trainer and team leader with a background in luxury client experience, onboarding, and floor coaching. Strong in training delivery, clienteling strategy, and service recovery, with a focus on building high-performing teams and improving store standards.
Overview
4
4
years of professional experience
Work History
Retail Trainer
Gucci
Houston, Tx
01.2026 - Current
- Trained associates on Gucci product knowledge and luxury service standard.
- Delivered onboarding sessions for new retail hires, enhancing their integration and readiness across the region.
- Reinforced selling techniques aligned with Gucci client experience expectations.
- Supported floor coaching during store traffic and service recovery moments.
- Coordinated product education sessions with merchandising and store leaders.
- Implemented retail training program by presenting material in classroom and informal settings and by making eLearning accessible to local and remote students.
- Coached store managers and leaders on effective coaching methods, fostering a culture of continuous improvement.
- Evaluated current systems used by stores and made recommendations for improvements.
- Prepared monthly reports detailing progress of staff members against set goals and objectives.
- Evaluated training effectiveness through surveys and data analysis, demonstrating training impact on performance.
- Developed and delivered training programs to improve customer service skills.
- Built and developed talent to meet ongoing succession plans for a growing retail chain via group training and individualized coaching.
Team Manager
Gucci
The Woodlands, Tx
01.2023 - 01.2026
- Guided the boutique team toward Gucci client experience standards and service etiquette.
- Coordinated daily floor coverage and selling floor priorities with store leadership.
- Trained associates on clienteling, product knowledge, and luxury service behavior.
- Monitored visual merchandising alignment with Gucci brand presentation guidelines.
- Supported appointment-based selling and personalized client outreach efforts.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Fostered positive work environment by setting clear expectations and equipping the team with necessary resources.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress toward goals, identified improvement areas, and provided actionable feedback.
- Coached team members to enhance skills and performance through targeted corrective actions.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Guided and coached individual team members to help them reach their full potential.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Developed and implemented strategies to improve team performance.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
Education
Bachelor of Science - Fashion Merchandising | Minor Business Management
Indiana University of Pennsylvania
Indiana, PA05-2008
Skills
- Training delivery
- Retail onboarding
- Sales training
- Luxury product knowledge
- Clienteling strategy
- Training evaluation
- Learning management systems
- Team coaching
Timeline
Retail Trainer
Gucci
01.2026 - Current
Team Manager
Gucci
01.2023 - 01.2026
Bachelor of Science - Fashion Merchandising | Minor Business Management
Indiana University of Pennsylvania