Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Dickerson

Kountze,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Domino's Pizza
08.2022 - Current
  • Managed customer inquiries and resolved complaints in polite and professional manner.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Helped out on make-line,cut-table and various other duties when needed.
  • Answered common customer questions and accepted payments at delivery and pickup locations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.


Delivery Driver

Papa John's Pizza
04.2020 - 05.2022
  • Managed customer inquiries and resolved complaints in polite and professional manner.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Helped out on make-line,cut-table and various other duties when needed.
  • Answered common customer questions and accepted payments at delivery and pickup locations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.


Dog Trainer

Petco
12.2019 - 04.2020
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards..
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.


Kennel Technician

Elite Pet Resort
08.2019 - 12.2019
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Lived onsite to monitor and care overnight.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.

Sales Associate

Smoke Shack Express
12.2017 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Call Center Agent

Alorica
02.2017 - 10.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of contract plans and services and creating welcoming, positive experiences.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Processed debit and credit card payments.

Cashier

Walmart
02.2016 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.


Sales Associate

Hot Topic
06.2015 - 12.2015
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

High School Diploma -

Silsbee High School
Silsbee, TX
05.2015

Skills

  • Guest Satisfaction
  • Understanding Customer Needs
  • Sales and Upselling
  • Monetary Transactions
  • POS System Operations
  • Calm and Professional Under Pressure
  • Speaking Clearly
  • Daily Logs
  • Electronic Systems
  • Memorization Skills
  • Adaptable and Flexible
  • CPR Certified

Timeline

Delivery Driver

Domino's Pizza
08.2022 - Current

Delivery Driver

Papa John's Pizza
04.2020 - 05.2022

Dog Trainer

Petco
12.2019 - 04.2020

Kennel Technician

Elite Pet Resort
08.2019 - 12.2019

Sales Associate

Smoke Shack Express
12.2017 - 07.2019

Call Center Agent

Alorica
02.2017 - 10.2017

Cashier

Walmart
02.2016 - 09.2016

Sales Associate

Hot Topic
06.2015 - 12.2015

High School Diploma -

Silsbee High School

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Kristen Dickerson