Kristen Ford

Customer services maintenance running a registered and deli

• Assisted in daily operations, ensuring compliance with company policies and procedures.
• Coordinated staff schedules to optimize workforce efficiency and maintain service levels.
• Implemented training programs for new employees, enhancing onboarding experience and retention rates.
• Monitored inventory management systems to track stock levels and prevent shortages.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Developed operational reports that identified areas for process improvement and cost reduction.
• Mentored junior staff, providing guidance on best practices in operational excellence and teamwork.

• Processed customer transactions efficiently using Stripe payment systems.
• Assisted customers with inquiries and product information to enhance satisfaction.
• Maintained accurate cash drawer, ensuring compliance with financial policies.
• Collaborated with team members to streamline checkout procedures and reduce wait times.
• Greeted customers entering store and responded promptly to customer needs.