Kristen K Harris

• Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Improved customer satisfaction through staff training in customer service.
• Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
• Boosted customer satisfaction levels with personalized service, attentive problem resolution, and product recommendations tailored to individual needs.
• Analyzed key performance indicators to identify areas of opportunity for improvement within the business processes or sales strategy.
• Proactively addressed potential issues before they escalated into problems affecting overall store performance or customer experience quality levels.

• Led staff of 330 employees.
• Oversaw a volume of over $60 million annual sales.
• Improved onboarding experience for new hires, creating a comprehensive orientation program.
• Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
• Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
• Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
• Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

High volume factory store

• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Responsible for all time off requests & scheduling to meet the business as well as associate needs.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Implemented innovative visual displays that captured attention and boosted sales significantly.
• Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
• Reviewed customer feedback to identify trends and improve product selection.
• Interacted with customers to obtain feedback and drive satisfaction.