Kristen L. McKee
Vinton,VA
Summary
Using my experiences and knowledge to the best of my capacity for future endeavors.
Overview
29
29
years of professional experience
Work History
Senior Sales Associate
Nobles Marine
06.2020 - Current
- Selling Boats, Motors, Trailers, and Kayaks Answer customer questions regarding product availability, pricing, promotional offers, and store policies
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Completed Certified Sales Training with online tools Estimate and quote prices, credit or contract terms, and delivery dates
Online Sales Supervisor, Sales Lead/Sales Coordinator
Tracker Marine/Boat Sales Connection
01.2014 - 05.2020
- Processing online credit applications from customers, helping them to define which boat package they would like to finance
- Process online ATV credit applications
- Contacting dealers regarding approved applications, inventory, and referrals
- I create our sales team's monthly work schedule
- Created powerpoint presentation for recent departmental training
- I train new hires
- I communicate with Nitro "build a boat" clients as well as boattest.com referrals
- I assist my supervisor in all aspects of my job and help to reach team goals.
Customer Care Representative
Bass Pro Shops / Customer Care Center
06.2013 - 01.2014
- Responsible for responding to consumer inquiries and conducting outbound follow-up campaigns to assist boat and ATV shoppers and facilitate an introduction to their local Tracker Boat Center sales team
- Also provides support for event and service campaigns through outbound calls to customers and prospective customers
- Using excellent writing, organization and time management skills
- Proficiency with Word, Excel, PowerPoint, with office and call center software
- Constant communication with upper management to facilitate service and showroom appointments.
Office Manager / Contracting Licensing and Registration Coordinator
Northwestern Mutual / RPS Financial Group
02.2012 - 01.2013
- Maintained the facility and all services, answered phones, greeted clients at door, and handled security of the building
- Job also consisted of contracting new financial representatives and college interns to the company, organizing and maintaining new contracts, assisting reps in obtaining non- residential licenses and registration for new designations, supplying daily reports to reps and network office, sending bills and expenses to network office and maintaining all employee records and all compliance records.
Customer Care Representative
T-Mobile USA, Inc.
04.2011 - 02.2012
- Inbound Customer Service for Telecommunications Company, handling billing, troubleshooting technical support, sales, account changes, and online support
- Extensive training in multiple applications to complete job functions
- Meeting metrics for commitment to schedule, contract renewals, first call resolution, sales and call resolution time
- Customer support and satisfaction is the utmost importance and main priority of my job.
Shop Manager
Higdon Florist and Gifts
06.2010 - 05.2011
- Face to face, online, and over the phone customer service, processing floral orders, offering in stock products and offering design and color options
- I assisted in purchasing fresh flowers, plants, and supplies for daily and monthly store needs
- I processed payments and handled the day to day bank deposits and balancing the cash registers
- I worked as a floral designer and assisted in deliveries
- I maintained the business website and business Facebook site.
Teller
Boulevard Bank
06.2009 - 06.2010
- Front line Bank Teller, assisting customers with their personal banking, deposits, withdraws, cashing checks, statements and lock boxes
- Maintaining and balancing a daily cash drawer
- I ordered supplies for four banking locations
- I organized and processed a monthly inventory on collector coins.
Team Manager Card Activation
J.P. Morgan Chase
07.1999 - 09.2007
- Supervised 25 customer service reps to motivate, lead and develop their day-to-day performance
- Job involved maintaining employment records and working with Human resources to manage pay and work schedules, hiring and termination of employees
- I also worked in management in three other departments within the bank, including Internet banking, Sales to Service, and CCU Account Supervisor.
Inside Sales Manager / Telemarketer
Mears Floral Products
08.1995 - 07.1999
- Assisted inside sales telemarketers, Maintained schedules, displays, and for a short time plant buyer
- Called scheduled daily routes for add on sales
Education
Some College Coursework Completed - Business
University of Phoenix
Springfield, MOSome College Coursework Completed - Music
Missouri State
Springfield, MO10.1991
General -
Forsyth High School
Forsyth, MO05.1988
Skills
- Product Knowledge
- Management
- CRM proficiency
- Cold calling skills
- Cold calling abilities
- Marketing
- Objection handling
- Strategic selling
- Sales Presentations
- Customer Retention
- Closing Techniques
- Performance Management
- Upselling strategies
- Relationship selling
- Sales closing
- Sales pipeline development
- Processing payments
- Cash Handling
- Opening and closing procedures
- Account Servicing
- Point of sale operation
- Account Management
- Lead Generation
- Sales Planning
- Cold-calling
References
- Joe Peltz, Engineer with Springfield City Utilities, Springfield, MO, 417-844-1452
- Cathy Street, Previous Team Manager Online Sales, White River Marine Group, Springfield, MO, 417-861-5805
- Kathy Gaskill, Co-worker and Lead for JP Morgan Chase, Springfield, MO, 417-631-9709
- Scott Modesitt, Current GM at Nobles Marine, 317-650-5239
Timeline
Senior Sales Associate
Nobles Marine
06.2020 - Current
Online Sales Supervisor, Sales Lead/Sales Coordinator
Tracker Marine/Boat Sales Connection
01.2014 - 05.2020
Customer Care Representative
Bass Pro Shops / Customer Care Center
06.2013 - 01.2014
Office Manager / Contracting Licensing and Registration Coordinator
Northwestern Mutual / RPS Financial Group
02.2012 - 01.2013
Customer Care Representative
T-Mobile USA, Inc.
04.2011 - 02.2012
Shop Manager
Higdon Florist and Gifts
06.2010 - 05.2011
Teller
Boulevard Bank
06.2009 - 06.2010
Team Manager Card Activation
J.P. Morgan Chase
07.1999 - 09.2007
Inside Sales Manager / Telemarketer
Mears Floral Products
08.1995 - 07.1999
Some College Coursework Completed - Business
University of Phoenix
Some College Coursework Completed - Music
Missouri State
General -
Forsyth High School