BRIAN KERNAN

Retail energy, focusing on business to business sales

Focus on closing techniques and on customer relationship management.

• Oversaw the transition period after the business moved across the city. Designated areas and space to be procured for expanding and organizing the business. Strategized and addressed any repairs and needs for safety standards.
• Inventory management Maintain inventory levels, Ensure inventory accuracy, Maximize storage space, Ensure products are available when needed, and conduct inventory reviews and replenish low levels.
• Organize storage
• Maximize efficiency and minimize staff overtime
• Collaborate with multiple departments
• Maintain the physical condition of the warehouse
• Prepare an annual budget, and schedule expenditures

• Lead several bar teams in high end restaurant chains ranked as the Top 20 in Philadelphia.
• Managed large party buyouts and consistently achieved 5 star ratings by secret shoppers.
• Successfully transitioned loyal customers to new restaurants as a tribute to superior customer service.
• Established as a loyalty driver where 50% of occupants were loyal on any given night.

• Catalyst for change within a well-established large casino environment by creating a handbook to manage internal controls for better compliance management.
• Managed a team of 120 employees across 3 shifts focused on delivering zero net losses in revenue, establishing the right customer experience, and delivering appropriate coverage based on business needs.
• Redesigned the team with a clear focus on compliance management.
• Verified and oversaw large financial transactions.
• Uphold and enforced gaming and financial regulations, inclusive of developing a handbook for internal controls to establish better compliance management.

• Spearheaded the creation and management of the Cage Department of 100 employees covering 3 shifts, in a newly opened casino.
• Selected high performance staff, established metrics for success, and organized the right scheduling and coverage based on business needs.
• Reached the #2 Casino in the State within 1 year of opening.
• Managed and tracked team KPI's using several gaming computer management systems to ensure compliance.
• Spearheaded a training program along with Human Resources for eighty cashiers focused on key metrics to reduce over and under balances.
• Set clear targets and expectations for the team and managed performance to target inclusive of performance and disciplinary actions.