Mirelis Turizo
Fort Lauderdale,FL
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
8
8
years of professional experience
Work History
Sales Representative
T-mobile
05.2016 - 07.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Improved call resolution rates with effective problem-solving and listening skills during interpreted phone conversations.
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
- Looked outside known experience to find solutions and produce results.
Roadside Assistance Dispatcher
Arise
08.2017 - 12.2022
- Participated in ongoing dispatcher trainings to stay abreast of industry trends and best practices for roadside assistance services.
- Supported team members during periods of high call volume or challenging scenarios, fostering a collaborative work environment.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Increased overall productivity through effective multitasking between phone calls, emails, radio communications, and internal messaging systems.
Billing Specialist
Arise
08.2017 - 12.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA05-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Stress tolerance
- Patience and persistence
- Confidence building
- Fluent bilingualism
- Clear communication
- Interpretation accuracy
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
Languages
Spanish
Native or Bilingual
Timeline
Roadside Assistance Dispatcher
Arise
08.2017 - 12.2022
Billing Specialist
Arise
08.2017 - 12.2022
Sales Representative
T-mobile
05.2016 - 07.2024
High School Diploma -
Phoenix High School
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