Kristen Penley
Color Me Mine
Saco
8
years of professional experience
Results-driven Studio Manager with expertise in enhancing customer experiences, organizing daily operations, and leading teams. Committed to delivering exceptional service while optimizing studio efficiency and fostering a positive work environment.
Work History
Studio Manager
1 Year 7 Months- Managed daily studio operations, ensuring a seamless customer experience.
- Trained and supervised staff on studio processes and best practices.
- Coordinated inventory management alongside studio owner, maintaining optimal stock levels for supplies.
- Developed engaging pottery painting social media posts to enhance customer engagement.
- Assisted customers in selecting materials and techniques for projects.
- Fostered a positive team environment, promoting collaboration among staff members.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Developed and implemented strategies to increase studio visibility and to streamline studio operations.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted interviews to evaluate candidate qualifications and fit.
- Delivered exceptional customer service in a high-pressure, fast-paced environment.
- Managed table assignments to optimize seating efficiency during peak hours.
- Handled customer inquiries and complaints with professionalism and patience.
Assistant Studio Manager
1 Year 5 Months- Assisted studio owner/manager in managing daily studio operations and scheduling staff shifts.
- Assisted in managing daily studio operations and scheduling staff shifts.
- Supported inventory management, ensuring supplies were stocked and organized for customer projects.
- Handled both phone and website reservations alongside walk-in traffic with great care to maximize space.
- Effectively kept up with all reservations and planned out seating for the day with upwards of 20+ table reservations in a small studio space.
- Collaborated with team members to maintain a clean and welcoming studio environment.
- Trained new staff on studio policies, procedures, and customer service best practices.
- Assisted Manager/studio owner with any conflicts with employees and resolutions.
- Maintained strong communication within the studio from studio assistants to the owner about any issues/recommendations.
- Closely worked with studio assistants on the floor to make sure workload was evenly distributed and done correctly, as well as efficiently.
- Developed and implemented strategic seating plans to optimize table turnover rates during peak hours.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
Studio Assistant
4 Years 10 Months- Assisted customers in selecting materials and techniques for personalized art projects.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Delivered exceptional customer service during events or workshops hosted at the studio space.
- Learned how to operate Kiln room equipment.
- Greeted and seated guests, ensuring positive first impressions and optimal guest flow.
- Managed reservation systems, optimizing table assignments for maximum seating efficiency.
- Monitored studio area for cleanliness and ambiance, maintaining high standards of presentation.
- Answered customer questions about hours, seating, and party information.
- Worked with co-workers to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated customers based on preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma
- Awarded Graphic Design Award - Senior year (2018)
- Academic Scholarship Recipient
- Extracurricular Activities: Track & Field - Awarded most Important Athlete 3 years in a row.
- Volunteer Club Member - A student group dedicated to community service, leadership, and local impact.
- Elected Team Captain of Track and Field - Senior year (2018)
Associate of Arts - Digital Communications And Media
Skills
Excellent communication
Multitasking
Organizational skills
Scheduling coordination
Problem resolution
Creative direction
Task management
Team leadership
Training development
Customer service
Sound judgment
Computer skills
Timeline
Studio Manager
Color Me Mine
01.2025 - CurrentRead More
Assistant Studio Manager
Color Me Mine
08.2023 - 01.2025Read More
Studio Assistant
Color Me Mine
10.2018 - 08.2023Read More
Cape Elizabeth High School
High School Diploma
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Southern Maine Community College
Associate of Arts from Digital Communications And Media
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