Kristi Boyd
Lancaster,PA
Summary
Motivated professional with twenty-five years of experience in ATM operations, including hardware & software support, ATM settlement, system upgrades, and vendor relations. Well organized and focused in coordinating large ATM projects. Highly committed to providing exceptional customer service through respectful and attentive interaction with clients. Equally effective working independently and in cooperation with others, and is successful in mastering new skills through hands-on experience.
Overview
26
26
years of professional experience
Work History
Engineer Software- Local Maintenance and Support
Diebold Nixdorf, Incorporated
North Canton, OH
06.2015 - Current
- Provided production support and ATM monitoring to a customer with a fleet of over 8,000 ATMs using an application called Proview (now Vynamic View).
- Identified customer needs and developed solutions based on user feedback.
- Documented troubleshooting and problem resolution steps, including tracking identified defects.
- Evaluated existing processes and technology solutions for improvement opportunities.
- Assisted in troubleshooting issues related to product design or manufacturing processes.
- Maintained current knowledge of relevant technologies through continuing education courses.
- Reviewed customer complaints regarding product performance or functionality issues.
- Communicated with clients and coworkers about analysis results.
- Generated technical reports for customers.
Application Analyst & ATM Product Line Lead
Susquehanna Bancshares Inc.
Lititz, PA
01.2008 - 06.2015
- Responsible for the efficient operation of the ATM fleet.
- Planned all ATM installations, removals and replacements, supported conversions, created the ATM training program, wrote settlement instructions, performed QA testing in the lab, wrote software loading documentation (cookbook), managed the Cencon system, and provided Kaba Mas lock support, researched ATM cash and deposit discrepancies, prepared ATM profitability analysis reports, worked with vendors, and provided technical support for clearing hardware faults.
ATM Point Person
Brinks Inc.
Lancaster, PA
08.1998 - 04.2008
- Managed the ATM operations by communicating directly with customers regarding service requirements and expectations, developed individual customer settlement instructions for each model of ATM, scheduled the ATM replenishments, performed the ATM reconcilement and provided customer reporting
- Provided training and coaching for new messengers on how to settle ATMs, addressed ATM hardware issues while being serviced, and communicated back with the customer if the ATM needed second line maintenance.
Education
Bachelor of Arts - Criminal Justice & Sociology
Moravian College
Skills
- Proview- User Interface
- ATM Hardware and Software Support
- ATM Settlement and Variance Research
- Kaba Mas locks and Cencon software
- Project Implementation
- Customer Service
- Vendor Relations
- Process Improvement
- Training
- Banking
- System Troubleshooting
- Project Planning
References
References available upon request.
Timeline
Engineer Software- Local Maintenance and Support
Diebold Nixdorf, Incorporated
06.2015 - Current
Application Analyst & ATM Product Line Lead
Susquehanna Bancshares Inc.
01.2008 - 06.2015
ATM Point Person
Brinks Inc.
08.1998 - 04.2008
Bachelor of Arts - Criminal Justice & Sociology
Moravian College
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