Kristi Boyd
Carolina Beach,NC
Summary
Highly skilled Executive Secretary with experience in supporting high-level executives. Strengths include exceptional organizational abilities, effective communication skills and proficiency in office software such as MS Office Suite. Have made significant contributions by implementing administrative processes that improved efficiency and productivity in previous roles.
Efficient Executive Secretary known for high productivity and ability to complete tasks swiftly. Possess specialized skills in calendar management, travel coordination, and confidential document handling. Excel in communication, problem-solving, and time management, ensuring seamless support to executive teams.
Overview
28
28
years of professional experience
Work History
Executive Secretary
Allied Pest Control & Exterminating, Inc.
Ocean Isle Beach, North Carolina
04.1994 - 09.2022
- Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
- Maintained filing system for all documents related to executive activities.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Provided assistance in resolving customer complaints or inquiries in a timely manner.
- Managed executives' calendars to keep track of events, meetings and activities.
- Processed invoices related to executive activities according to established guidelines.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
- Prepared, formatted and bound reports for professional presentations.
- Organized, scheduled and confirmed board and team meetings.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Prepared accounts payable paperwork necessary to process invoices.
- Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
- Responsible for maintaining confidential files pertaining to executive operations.
- Delivered optimal administrative, customer service and case management support.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated meeting and work schedules for staff teams and executives.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Managed director's calendar and prepared meeting agenda and materials.
- Monitored emails received by executive personnel; responded promptly when appropriate.
- Advocated and worked collaboratively to standardize processes, procedures and communications.
- Performed research on specific topics as requested by management personnel.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Coordinated multiple schedules using online calendaring system.
- Ensured that all records were maintained in accordance with company policies and procedures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
John T. Hoggard High School
Wilmington, NC06-1996
Skills
- Business correspondence management
- Master calender management
- Guest relations
- Scheduling
- Spreadsheet creation
- Advanced multitasking
- Client liaison
- Meeting coordination
- Calendar management
- Office oversight
- Time management expertise
- Report generation
- Package delivery
- Exceptional organization
- Strong decision-making
- Document preparation
- Documentation and reporting
- Office recordkeeping
- Office administration
- Schedule management
- File management
Timeline
Executive Secretary
Allied Pest Control & Exterminating, Inc.
04.1994 - 09.2022
High School Diploma -
John T. Hoggard High School