Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Carlson

Schuylerville,NY

Summary

Accomplished Claims Associate with a great performance record at State Farm Insurance, enhancing claim processing efficiency and customer satisfaction. Skilled in claims investigation and policy interpretation, coupled with exceptional teamwork and collaboration abilities. Demonstrated success in mentoring peers, improving team performance and handling of claims. I love my job and take great pride in my customer service and ability to work efficiently.

Overview

13
13
years of professional experience

Work History

Claims Associate

State Farm Insurance
02.2020 - Current
  • Current position with Express team and assist with ILR when needed
  • Previous positions within State Farm include injury claim handler, and Total Loss assist
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Modified, updated and processed existing claims.
  • Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Followed up with customers on unresolved issues.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Generated, posted and attached information to claim files.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.
  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Served as a mentor to junior staff members, providing guidance on effective claims handling techniques and professional development opportunities.

Food & Nutrition Associate

Saratoga Hospital
03.2012 - 02.2020
  • Improved patient satisfaction by providing personalized nutritional advice and meal plans.
  • Collaborated with healthcare professionals to ensure comprehensive patient care and optimal nutrition management.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.

RCA

USPS
01.2015 - 09.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked to organize, sort and deliver mail on a rural route
  • Worked effectively in fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

General

Saratoga Springs High School
Saratoga Springs, NY
06.2000

Skills

  • Claims Processing
  • Claims
  • Claims Investigation
  • Policy Interpretation
  • Insurance knowledge
  • Insurance Claims Review
  • Documentation Review
  • Time Management
  • Decision-Making
  • Policy understanding
  • Team Collaboration
  • Coverage Determination
  • Conflict Resolution
  • Accident Investigations
  • Data Analysis
  • Policy Knowledge
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail

Timeline

Claims Associate

State Farm Insurance
02.2020 - Current

RCA

USPS
01.2015 - 09.2019

Food & Nutrition Associate

Saratoga Hospital
03.2012 - 02.2020

General

Saratoga Springs High School

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Kristi Carlson