Summary
Overview
Work History
Education
Skills
Certification
Software
References
Timeline
Generic

Kristi Cartwright-Palmer

Crosby,TX

Summary

Highly-motivated Probation Officer with nine years experience in the criminal justice system, including case management, and field supervision. Seasoned professional with excellent communication, organization and interpersonal skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Adult Probation Officer

Harris County Community Supervision and Corrections Department
01.2016 - Current
  • Improved offender rehabilitation rates by conducting thorough assessments and creating tailored supervision plans.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Enhanced community safety by diligently monitoring adult probationers and ensuring compliance with court-ordered conditions.
  • Facilitated successful reintegration of offenders into society through targeted interventions and support services.
  • Reduced recidivism rates by collaborating with local agencies to provide appropriate resources and assistance for probationers.
  • Conducted comprehensive risk assessments to determine appropriate levels of supervision for each probationer, prioritizing public safety.
  • Developed positive relationships with probationers, fostering trust and encouraging adherence to supervision requirements.
  • Maintained accurate records of probationer activities, facilitating informed decision-making during review hearings and meetings.
  • Supported probationers in finding stable employment, housing, and education opportunities, promoting long-term success post-release.
  • Collaborated effectively with law enforcement agencies on investigations related to violations of probation terms or other criminal activities.
  • Provided expert testimony in court proceedings regarding individual cases, contributing to fair adjudication outcomes for offenders under supervision.
  • Effectively managed large caseloads while maintaining a high level of attention to detail and thoroughness in all aspects of the job duties performed for each case assigned.
  • Implemented evidence-based practices within day-to-day operations, resulting in improved overall outcomes for probationers and the community.
  • Assisted probationers in developing and adhering to individualized case plans, setting achievable goals and tracking progress over time.

Police Dispatcher III

LaPorte Police Department
01.2006 - Current
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Enhanced response times by efficiently prioritizing and dispatching emergency calls.
  • Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
  • Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
  • Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
  • Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.

Police call taker

Houston Emergency Center
01.2001 - 01.2005
  • Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
  • Monitored multiple computer screens simultaneously.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Streamlined call-taking process for increased productivity by implementing effective communication strategies.
  • Improved response times with thorough knowledge of company services and accurate information delivery.
  • Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
  • Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
  • Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
  • Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
  • Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
  • Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
  • Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.

Education

Criminal Justice -

Lee College
Baytown, TX

Bachelors of Arts in Social and Criminal Justice Degree -

Ashford University-Clinton

Masters of Science in Criminal Justice -

University of Arizona-Global Campus

Skills

  • Victim Advocacy
  • Courtroom Procedures
  • Restorative Justice
  • Risk Assessment
  • Time Management

Certification

TRAS certified

Master Emergency Response Dispatcher

Software

CSS proficient

Open Fox proficient

References

References available upon request.

Timeline

Adult Probation Officer

Harris County Community Supervision and Corrections Department
01.2016 - Current

Police Dispatcher III

LaPorte Police Department
01.2006 - Current

Police call taker

Houston Emergency Center
01.2001 - 01.2005

Criminal Justice -

Lee College

Bachelors of Arts in Social and Criminal Justice Degree -

Ashford University-Clinton

Masters of Science in Criminal Justice -

University of Arizona-Global Campus

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Kristi Cartwright-Palmer