Kristi Coolich
Zeeland,MI
Summary
Dedicated event manager with 12 years of experience in the hospitality industry, 5 of which specializing in event planning and team leadership. Currently leading the banquet team at RedWater Restaurant Group, responsible for training and ensuring successful event execution. Proven ability to supervise operations and enhance guest satisfaction, with a strong background in bartending and restaurant management. Certified in ServSafe and TIPS, committed to delivering exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Event Manager
RedWater Restaurant Group
Holland, MI
08.2022 - Current
- Lead and mentor a high-performing banquet team, providing comprehensive training and ongoing guidance to ensure successful event execution and adherence to strict timelines.
- Serve as the primary trainer and coach for banquet staff, consistently developing their skills and correcting performance to maintain exceptional service standards and seamless event flow.
- Oversee all bar operational aspects of banquet events, ensuring meticulous adherence to service
Bartender/ Banquet Manager
Schulte Hospitality Group
Holland, MI
08.2015 - 08.2022
- Expertly prepare and serve a diverse range of alcoholic beverages and food items, consistently exceeding customer expectations.
- Diligently verify customer identification and age to ensure compliance with legal requirements.
- Manage financial transactions, including accepting payments and accurately balancing daily cash receipts and sales records.
- Maintain impeccable cleanliness and organization of bar area, glassware, and utensils.
- Ensure hospitable service, room service, and 'to-go' order fulfillment as needed.
- Oversee all aspects of banquet and event setup, including buffet preparation and logistical coordination.
- Manage inventory for liquor, beer, and wine, including ordering and stock rotation.
- Streamline hiring and scheduling processes to ensure optimal staffing levels and operational efficiency.
- Strategically fill in for various roles as needed to maintain seamless service and support team objectives.
Barista
Starbucks
Holland, MI
03.2019 - 08.2019
- Took customer orders and prepared coffee to their likings, pulled and prepped pastries.
Banquet Captain
Macatawa Legends Country Club
Holland, MI
08.2013 - 05.2015
- Supervised banquet staff to ensure exceptional service delivery and guest satisfaction.
- Coordinated event logistics, including setup, service flow, and cleanup operations.
- Trained new team members on service standards and operational procedures.
- Implemented process improvements to streamline event execution and enhance efficiency.
- Resolved guest inquiries and concerns promptly to maintain high service quality.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Education
High school diploma - undefined
Oscoda Area High School
Oscoda, MI06.2009
Skills
- Restaurant Experience
- Time Management
- POS
- Organizational skills
- Leadership
- Events Management
- Hospitality
- Restaurant management
- Food Service
- Event planning
- Supervising experience
- Sales
- Banquet experience
- Restaurant experience
- Microsoft Office
- Cost control
- Catering
- Food Preparation
- Cash Handling
- Management
- Event Planning
- Events management
- Bartending
- Team management
- Scheduling
- Onboarding/ Training New Employees
- Interviewing and Onboarding New Employees
Certification
- ServSafe
- Driver's License
- TIPS
- CPR Certification
Timeline
Event Manager
RedWater Restaurant Group
08.2022 - Current
Barista
Starbucks
03.2019 - 08.2019
Bartender/ Banquet Manager
Schulte Hospitality Group
08.2015 - 08.2022
Banquet Captain
Macatawa Legends Country Club
08.2013 - 05.2015
High school diploma - undefined
Oscoda Area High School