Kristi Courter
Glade Park,CO
Summary
A passionate human services professional dedicated to empowering individuals to overcome obstacles and realize their full potential. Utilizes a background rooted in transformational and servant leadership, to thrive as a change agent, adept at developing impactful programs and gracefully navigating stressful environments. Committed to ongoing professional development, staying informed about
best practices in workforce development to ensure training programs remain relevant and impactful. Serves as an intentional ally
promoting equity, diversity, and fairness. Recognized as a sought-after public speaker on change management and personal growth. Dedicated to serving as a vessel, getting people from where
they are to where they want to be.
Overview
9
9
years of professional experience
Work History
Program Manager
Ariel Clinical Services
Grand Junction, CO
05.2015 - Current
- Manage 2.5 Million program budgets and timelines, ensuring projects stayed on track and within allocated resources
- Expanded program from 35 participants and 9 direct level staff to 123 participants and 22 direct level staff
- Coordinated with internal and external stakeholders to ensure successful implementation of the program initiatives
- Created stakeholder engagement matrix and survey’s to monitor program success
- Created department operational manual and developed Standard Operating Procedures
- Developed onboarding and training materials for new hires involved in the program activities
- Designed surveys for participants seeking feedback on their experience with the program offerings
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully
- Skilled in public speaking both small and large groups
- Created, planned and organized interactive presentations for training purposes and conference break out sessions
- Prioritized tasks and managed teams throughout multiple projects
- Created program quality outcome measures and analyzed data to present to executive leadership
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Current member of agency Crisis Response Team
- Organized team activities to build camaraderie and foster a diverse and inclusive workplace culture.
Business Outreach Specialist
State Of Colorado Department Of Human Services
Grand Junction, CO
- Developed and implemented comprehensive outreach strategies to engage target businesses in the community to build capacity for hiring qualified individuals with disabilities
- Assisted in the development of marketing materials, such as brochures, flyers, webpages, and newsletters
- Partnered with community organizations to develop collaborative outreach efforts
- Created and presented disability, diversity, inclusion awareness
- Designed creative campaigns to increase awareness of services offered by the organization
- Identified appropriate key performance indicators for measuring success of outreach activities
- Maintained a database of contacts related to ongoing outreach initiatives
- Generated monthly progress reports detailing successes achieved through program implementation.
Assistant Vocational Director
Mesa Developmental Services
Grand Junction, CO
- Developed and managed a team of 10 highly skilled professionals to ensure efficient operations of the departments within the organization
- Analyzed data from multiple sources to identify trends and develop strategies for improvement, resulted in a flawless state audit of operations
- Led weekly meetings with department heads and reviewed progress towards project milestones
- Evaluated existing systems and processes and recommended strategies for improvement
- Tripled the size of participants with disabilities working in community businesses
- Cultivated and maintained relationships to promote diverse and inclusive work culture
- Mentored new employees on industry practices and business operations
- Created Employer Network Coalition bringing together other agencies who provided similar services resulting in more effective relationships with local business community
- Supported work-life balance to improve staff morale
- Created employee recognition program resulting in lowest turnover in the agency
- Created departmental mission and vision statements to outline objectives and motivate employees to achieve highest levels of performance
- Engaged in ongoing professional development by attending seminars or conferences.
Education
Bachelor of Arts - Therapeutic Recreation
Colorado Mesa University
Skills
- Strategic Planning
- Employee Engagement
- Talent Recruitment
- Performance Management
- Project Management
- Quality Assurance
- Team Development
- Personnel Management
- Program Performance Analysis
- Community Outreach
- Understanding of Human Resources
- Public Speaking
- Remote Team Management
- MS Office Applications
Activities
- Exploring desert canyons, canoeing rivers, camping, traveling, reading, meditating, laughing and spending time with family and friends
- Inducted into Colorado Mesa University Athletic Hall of Honor
- Colorado APSE Excellence in Employment First – Visionary Leadership Award
References
References Upon Request
Timeline
Program Manager
Ariel Clinical Services
05.2015 - Current
Business Outreach Specialist
State Of Colorado Department Of Human Services
Assistant Vocational Director
Mesa Developmental Services
Bachelor of Arts - Therapeutic Recreation
Colorado Mesa University
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