Kristi Cox
Reidsville,NC
Summary
Dynamic professional with a proven track record at Harris Teeter Distribution Center, excelling in inventory management and customer communication. Adept at multitasking and conflict resolution, I enhanced workflow efficiency and trained new staff, significantly improving operational performance and customer satisfaction. Committed to delivering results in fast-paced environments.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
29
29
years of professional experience
Work History
Slot Master/Clerk
Harris Teeter Distribution Center
Greensboro, NC
07.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed and organized incoming inventory shipments efficiently.
- Maintained accurate records of stock levels and product locations.
- Operated warehouse management systems to track items in real-time.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new staff on safety protocols and operational procedures.
- Conducted regular inventory audits to ensure accuracy and compliance.
- Assisted in developing strategies to enhance workflow efficiency across departments.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Assistant Manager
Quality Oil
Reidsville, NC
07.2018 - 03.2021
- Led operational initiatives to enhance team efficiency and streamline daily workflows.
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular audits of processes, identifying areas for improvement and implementing corrective actions.
- Coordinated team schedules, balancing workload distribution to maintain operational productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Delivery Driver
Papa Johns
Archdale, NC
02.2016 - 11.2017
- Delivered pizzas efficiently, ensuring timely and accurate service to customers.
- Maintained vehicle cleanliness and operational readiness for daily deliveries.
- Navigated routes effectively using GPS technology, optimizing delivery times.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Cashier/waitress
Sanibels Seafood
High Point, NC
02.2012 - 12.2015
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries promptly, ensuring satisfaction and repeat business.
- Developed strong relationships with regular customers, fostering loyalty and trust.
Waitress
Libby Hill Seafood
Reidsville, NC
09.1997 - 06.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new team members on menu offerings and service protocols for consistency.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Oversaw daily operations, maintaining high standards of cleanliness and organization.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
CNA
RCC
Wentworth, NC09-2001
Rockingham County High School
Wentworth, NC06-2001
Skills
- Administrative tasks
- File maintenance
- Multitasking
- Verbal and writing communication
- Time management
- Customer communication
- Conflict resolution
- Task prioritization
- Inventory assessment
Timeline
Slot Master/Clerk
Harris Teeter Distribution Center
07.2021 - Current
Assistant Manager
Quality Oil
07.2018 - 03.2021
Delivery Driver
Papa Johns
02.2016 - 11.2017
Cashier/waitress
Sanibels Seafood
02.2012 - 12.2015
Waitress
Libby Hill Seafood
09.1997 - 06.2012
CNA
RCC
Rockingham County High School