KRISTI CUMMINGS
LITCHFIELD PARK,AZ
Summary
Administrative Coordinator with over 18 years of extensive expertise in office administration and customer service. Demonstrates exceptional skills in scheduling, multitasking, and problem-solving, effectively enhancing operational efficiency and fostering communication across departments. Proficient in Microsoft Office and adept at streamlining processes to improve workflow and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Administrative Coordinator
Biomechanix Physical Therapy
03.2014 - Current
- Streamline patient scheduling, improving clinic efficiency and communication
- Manage medical records, ensuring accurate and secure documentation
- Serve as liaison to Practice Manager, facilitating smooth operations
- Obtain patient authorizations, maintaining compliance with regulations
- Handle billing inquiries, enhancing patient satisfaction and payment timeliness
Medical Administrative Associate
Cigna Healthcare
07.2007 - 02.2012
- Coordinated patient scheduling, enhancing efficiency and reducing wait times significantly
- Managed medical records, ensuring compliance and accuracy in documentation
- Facilitated communication between departments, improving collaboration and patient care
- Handled billing inquiries, resolving issues promptly to maintain patient satisfaction
- Streamlined administrative processes, achieving measurable improvements in workflow
Education
Glendale Community College
GlendaleHigh School Diploma -
Peoria High School
Peoria, AZ05.2003
Skills
- Customer Service
- Office Administration
- Microsoft Office
- Phone Etiquette
- Scheduling
- Filing
- Data Entry
- Multitasking
- Time Management
- Problem Solving
- Customer Engagement
- Office Organization
- Communication Skills
- Conflict Management
- Workflow Optimization
Timeline
Administrative Coordinator
Biomechanix Physical Therapy
03.2014 - Current
Medical Administrative Associate
Cigna Healthcare
07.2007 - 02.2012
Glendale Community College
High School Diploma -
Peoria High School
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