Kristi Dillman
Deberry
Summary
Professional with expertise in customer service, time management, and trend analysis. Proven ability to troubleshoot and implement effective solutions. Strong communicator with a history of exceeding performance targets and fostering positive relationships. Experienced in data entry and inventory management, contributing to operational efficiency and client satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Kennel Worker
Western Veterinary Group
Shreveport
04.2025 - Current
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Domestic Manager
Self Employed Services
De Berry
12.2009 - Current
- Created schedules for domestic staff to ensure adequate coverage at all times.
- Developed policies and procedures relating to housekeeping operations while adhering to relevant regulations and laws.
- Scheduled regular maintenance work for any equipment used in housekeeping duties.
- Conducted regular inspections of the facility to ensure it was clean and in good condition.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
Office assistant
Custom Arts dental laboratory
11.2021 - 01.2024
- Answered incoming calls and provided assistance to callers in a dental laboratory.
- Placed outgoing calls to dental offices as requested by lab technicians.
- Unboxed and boxed lab cases while maintaining accurate case logs.
- Logged cases into the computer system according to dental prescriptions and tagged with due dates.
- Delivered cases throughout the lab to ensure timely processing.
- Managed office supply inventory and ordered materials as necessary.
- Organized operations, including calendar management, appointment scheduling, and record maintenance.
General manager| inventory specialist
Horns Holdings
01.2011 - 11.2021
- Established access policies to safeguard assets and mitigate security risks.
- Conducted market research to identify industry trends, opportunities, and threats.
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Coordinated employee training activities to ensure adherence to company policies.
- Facilitated recruitment by interviewing candidates for open positions.
- Monitored financial performance and pinpointed areas for cost savings and revenue enhancement.
FRONT END SUPERVISOR
Party City
05.2002 - 11.2009
- Streamlined operations by enhancing schedules and workflows to boost team productivity.
- Established clear goals and provided coaching to employees to improve revenue performance.
- Conducted daily audits of registers and safe counts to verify fund accuracy.
- Reviewed employee timecards for correctness and approved payroll submissions promptly.
- Trained new employees on customer service techniques and store policies.
- Implemented procedures that reduced shrinkage and increased departmental profitability.
Education
Certificate of Technical Studies - Pharmacy Technichian
Panola College
Carthage, TX11-2025
Dental Assistant -
Panola College
Carthage, Texas05.2024
Dental Hygiene -
Southern University
Shreveport, Louisiana01.2003
Skills
- Business management expertise
- Customer service and support
- Data entry and filing
- Inventory management
- Patient care coordination
- Team collaboration
- Appointment scheduling
- Inbound and outbound communication
- Empathy and patience
- Financial transaction processing
- BLS and CPR certification
- Interpersonal communication skills
- Leadership capabilities
- Composure under pressure
Certification
- Basic Life Support
- CPR
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative/Kennel Worker
Western Veterinary Group
04.2025 - Current
Office assistant
Custom Arts dental laboratory
11.2021 - 01.2024
General manager| inventory specialist
Horns Holdings
01.2011 - 11.2021
Domestic Manager
Self Employed Services
12.2009 - Current
FRONT END SUPERVISOR
Party City
05.2002 - 11.2009
Certificate of Technical Studies - Pharmacy Technichian
Panola College
Dental Assistant -
Panola College
Dental Hygiene -
Southern University
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