Andres Perekalski
Cypress
Summary
Customer service professional with proven ability to drive sales and build strong client relationships. Known for collaborative team efforts and achieving results through adaptability and reliability. Skilled in conflict resolution and upselling techniques, embodying customer-first mindset.
Overview
26
26
years of professional experience
Work History
Customer Sales and Service Expert
TWFG Insurance
06.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Enhanced sales strategies through effective product knowledge and customer engagement techniques.
- Fostered long-term relationships with clients, ensuring repeat business through personalized interactions.
- Implemented process improvements that streamlined operations and increased customer satisfaction.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Manager
Argentina Cafe
12.2009 - 06.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Analyzed customer feedback, identifying areas for improvement in service delivery.
- Fostered a positive work environment, promoting teamwork and employee retention strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Home Depot Millwork Dept.
Home Depot
08.2007 - 03.2010
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Increased sales revenue by effectively promoting and upselling millwork products to clients.
- Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Moved bulk customer orders with safe operation of forklifts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Clothing Store Manager
GANT USA
01.2001 - 07.2007
- Increased sales by implementing effective merchandising strategies and managing store inventory.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Streamlined operations by creating efficient scheduling plans and delegating tasks to team members.
- Developed a loyal customer base with personalized shopping experiences and tailored recommendations.
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Managed store budget effectively, reducing expenses while maximizing profits.
- Led daily store operations, ensuring high standards of customer service and merchandise presentation.
Night Shift Supervisor
CVS Pharmacy
08.1999 - 01.2001
- Supervised night shift operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on operational procedures and best practices for improved performance.
- Implemented process improvements that enhanced productivity and reduced downtime during shifts.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Provided support to upper management by generating comprehensive reports detailing productivity, employee performance, inventory levels, and other relevant metrics from the night shift operations.
Education
High School Diploma -
La Salle
12.1996
Skills
- Business management expertise
- Operational efficiency management
- Team leadership
- CRM expertise
- Sales management
- Team Leadership
- Schedule Management
- Problem Resolution
- Attention to Detail
- Hiring and Training
- Effective relationship management
- Problem-Solving
- Effective organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working
Hebrew
Limited Working
Timeline
Customer Sales and Service Expert
TWFG Insurance
06.2022 - Current
Manager
Argentina Cafe
12.2009 - 06.2022
Home Depot Millwork Dept.
Home Depot
08.2007 - 03.2010
Clothing Store Manager
GANT USA
01.2001 - 07.2007
Night Shift Supervisor
CVS Pharmacy
08.1999 - 01.2001
High School Diploma -
La Salle
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