Kristi Gabel
Sioux Falls,SD
Summary
Dynamic Loan Application Specialist with Primer Bank Card, excelling in client communication and loan processing. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Recognized for maintaining a positive rapport with clients, leading to increased application approvals and successful sales support.
Overview
21
21
years of professional experience
Work History
Loan Application Specialist
Primer Bank Card
Sioux Falls, SD
03.2021 - Current
- In charge of answering calls for applications over the phone
- Also sales to collect the program fee for our applicants, for our credit card offers
- Answering incoming calls for customers to check on the status of applications that were already put in
- Advising customers if they need to send in documentation on a already processed application to verify information on application
- Taking program fees over the phone for the application
- Helping customers cancel the application due to fraudulent application
- Going over with customers on how our credit card help those with perfect credit to help build their credit history, by making on time payments, keeping balance low, that would result in 48 positive reports a year
- Customers are happy to speak to me due to my positive attitude, and nice calm voice, and is very patient with them over the phone, and that I speak English, and don't talk too fast
Customer Service Representative Insurance
Five star Call Center (Securian)
Sioux Falls, SD
09.2019 - 03.2021
- Answering incoming calls for customers who have policies.
- Work with accidental death, dismemberment, and mortgage insurance.
- Go over the policies with the insured.
- Answer any questions they may have about their policy.
- Cancel policies at the insured's request or a family member's request due to death, along with any copies or beneficiary forms that need to be sent out.
- Updating information on customers' policies, like address or phone numbers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
Host
Denny's
Sioux Falls, SD
07.2019 - 09.2019
- Meet and greet customers.
- Answer phone calls and take orders for customers.
- Served customers at tables.
- Clean and wipe down the tables.
- Putting kids' menus together.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Inspected dining areas for any damages or defects.
- Assisted servers in seating guests by escorting them to their tables.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Took reservations from patrons by phone or online.
- Ensured compliance with health and safety regulations within the restaurant.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Host
Roam kitchen + bar
Sioux Falls, SD
04.2019 - 08.2019
- Meet and greet guests.
- Seating our guests.
- Cleaning bathrooms.
- Wiping down menus.
- Answering phone calls, and setting up reservations for parties and for guests.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Took reservations from patrons by phone or online.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Customer Service Representative
Walmart Customer Service Desk
Sioux Falls, SD
02.2018 - 01.2019
- Returning customers items
- Cashing customers paychecks
- Sending and receiving money for customers through Money Gram
- Cashing money orders for customers
- Putting away returns on the sales floor
- Calculating receipts for registers for registers for the front desk
- Cash in receipts for customers that bring them into customer service when they use our coin star machine
Collections Agent
NCB Management
Sioux Falls, SD
02.2017 - 08.2017
- Calling out to customers and setting up a promise to pay on their account.
- Calling customers for reminders that their payment is due pretty soon, and if there is anything we can do to work out with the customers.
- Collections are seeing if and when the customer will be able to make their next payment.
- Our client was Cabellas, and I was working on the accounts for them and for the customers.
- Developed strategies for improving overall collections performance.
- Answered incoming calls from customers regarding collections inquiries.
- Managed customer accounts, including collections on overdue amounts.
- Examined customer payment history and coordinated collections arrangements.
- Handled past due accounts, collections and status reports.
Customer Service Representative
Total Card (Inbound and Outbound Calls)
Sioux Falls, SD
04.2014 - 04.2017
- Check into Cash: Loan processor approving loans.
- Customers call in, asking questions about their payday loans and updating information for customers.
- Check Into Cash store line: Helping customers find Check Into Cash location stores near the closest zip code that is more convenient for title loans, payday loans, and installment loans.
- Check n Go: Helping customers with questions about their accounts and updating information.
- Molina Health Care - Calling customers about their Molina Health Care plan, messaging, and scheduling appointments for callbacks.
- Credit Cards: Responsibility for managing several accounts daily by activating customers' credit cards and taking payments over the phone to update accurate information on accounts.
- Helping customers with collections on their accounts.
- Helping customers get on the right program that helps them better understand payment options.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
Wells Fargo – Operations Clerk
Spherion Staffing and Recruitment
Sioux Falls, SD
08.2013 - 02.2014
- Sort and disperse incoming mail
- Research and solve issues with undeliverable mail
- Proper documentation of all action towards resolution
- Reviewed files, records and other documents to obtain information or respond to requests.
- Monitored office supplies inventory and placed orders when necessary.
- Collected daily on-site container information and updated inventory log.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Sales Associate/Cashier
Walmart Super Center
Sioux Falls, SD
05.2008 - 05.2012
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Took special orders in person and over telephone, generating additional revenue every month.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contacted customers about potential service upgrades, new services and account changes.
Pharmacy Technician
Cigna Tel-Drug
Sioux Falls, SD
03.2006 - 05.2008
- Receive prescription or refill requests and verify that information is complete and accurate
- Prepack bulk medicines, fill bottles with prescribed medications and type and affix labels
- Maintain proper storage and security conditions for drugs
- Establish/maintain patient profiles, including lists of medications taken by individual patients
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory and inform supervisors of stock needs and shortages
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Production/Quality Inspector
Showplace Wood Products
Harrisburg, SD
06.2004 - 03.2006
- Selected appropriate coatings, paints, or sprays based on customer orders.
- Set up and operated machines to paint or coat products with various finishing products.
- Operated airless spray equipment and motorized lifts.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Sanded and sealed completed finishes according to precise specifications.
- Maintained thorough inventory of paint equipment and supplies by checking product levels.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Applied paints, sealers and solvents to plaster, sheet rock, concrete and wood.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required time-frames.
Education
High School Diploma -
Lennox High School
Lennox, SDSkills
- Loan processing
- Customer service
- Data entry
- Documentation review
- Sales support
- Application tracking
- Client communication
- Payment processing
- Problem solving
- Attention to detail
Affiliations
- compliment calls
- 5 star rating
Timeline
Loan Application Specialist
Primer Bank Card
03.2021 - Current
Customer Service Representative Insurance
Five star Call Center (Securian)
09.2019 - 03.2021
Host
Denny's
07.2019 - 09.2019
Host
Roam kitchen + bar
04.2019 - 08.2019
Customer Service Representative
Walmart Customer Service Desk
02.2018 - 01.2019
Collections Agent
NCB Management
02.2017 - 08.2017
Customer Service Representative
Total Card (Inbound and Outbound Calls)
04.2014 - 04.2017
Wells Fargo – Operations Clerk
Spherion Staffing and Recruitment
08.2013 - 02.2014
Sales Associate/Cashier
Walmart Super Center
05.2008 - 05.2012
Pharmacy Technician
Cigna Tel-Drug
03.2006 - 05.2008
Production/Quality Inspector
Showplace Wood Products
06.2004 - 03.2006
High School Diploma -
Lennox High School