PHILLIP A. HEADY
Cumming,GA
Summary
A highly accomplished Sales and Leadership professional with 10+ years of progressive experience, specializing in driving sales growth, mentoring high-performing teams, and optimizing operational efficiency. Proven success in exceeding aggressive sales quotas, analyzing performance metrics (KPIs), and maintaining high customer satisfaction and compliance standards. Recognized with prestigious company awards, including Winner's Circle and President's Cabinet.
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Prospect Sales Supervisor
Verizon
10.2025 - Current
- Direct and mentor a team of inside sales professionals, driving daily performance to exceed monthly sales quotas and customer satisfaction targets.
- Stepped into a critical leadership gap for three months, successfully onboarding and training an expanded team of 15 new representatives.
- Analyze call metrics, sales pipelines, and key performance indicators (KPIs) to identify operational improvements and individual coaching opportunities.
- Facilitate ongoing training on new technology solutions, product offerings, and sales techniques to continuously elevate team capabilities.
- Manage and resolve escalated customer interactions, ensuring swift, effective solutions and maintaining exceptional service standards.
Inside Lead Specialist
Verizon
04.2025 - 10.2025
- Drove business growth and acquired new customers through exceptional service via a high volume of inbound and outbound calls.
- Uncovered customer needs and positioned cutting-edge technology solutions to consistently close sales.
- Expanded the network by educating potential customers on how wireless services could improve daily lives and connectivity.
Inside Sales Representative
Verizon
03.2020 - 04.2025
- Generated sales and cultivated business growth by managing a high volume of customer interactions and resolving complex inquiries.
- Utilized strong communication and problem-solving skills to close sales and position appropriate technological solutions tailored to individual needs.
- Continuously developed personal and peer capabilities through ongoing operational and product training.
- Special Assignment: Analyst-Ops Supt (Inside Sales) | 06/2022 – 10/2022
Solutions Manager
Verizon
02.2018 - 03.2020
- Led a team to deliver exceptional customer experiences, resolving escalations, assisting with transactions, and managing store traffic flow.
- Identified selling skill gaps and implemented targeted development plans to consistently exceed sales metrics and quota assignments.
- Directed store operations, including analyzing staffing needs, reporting financial/sales data, and managing cash flow.
- Maintained 100% operational compliance and managed facility, network, and IT trouble tickets to ensure maximum store uptime.
Solutions Specialist
Verizon
11.2014 - 02.2018
- Consistently earned monthly 'Top Dog' and 'Running with the Bulls' awards for top-tier sales achievements.
- Maintained Small and Medium Business (SMB) and Pull-Thru percentages above 30% throughout 2017.
- Served as a reliable key-holder, assuming additional store responsibilities and ensuring secure daily operations.
Education
High School Diploma -
Lakeview High School
Saint Clair Shores, MISkills
- Customer service
- Effective selling techniques
- Sales strategy development
- Management support
- Goals and performance
- Sales coaching
- Sales reporting
- Operations
- Meeting quotas
- Team building
- Performance tracking
AWARDS & RECOGNITION
Winner's Circle: 2025, 2017, President's Cabinet: 2024, 2023
Timeline
Prospect Sales Supervisor
Verizon
10.2025 - Current
Inside Lead Specialist
Verizon
04.2025 - 10.2025
Inside Sales Representative
Verizon
03.2020 - 04.2025
Solutions Manager
Verizon
02.2018 - 03.2020
Solutions Specialist
Verizon
11.2014 - 02.2018
High School Diploma -
Lakeview High School