Detail-oriented team player with exceptional communication skills and a customer-centric mindset. Empathetic liaison, supporting individual needs on personal level. Multitalented, diplomatic communicator dedicated to communication and team building. Knowledgeable in medical terminology and scheduling procedures. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Co-Owner
Suzie Q's cottage foods
Tulsa, OK
03 2024 - Current
Established foundational processes for business operations.
Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Reservations Associate III
PetSmart
Remote
01 2022 - 02 2024
Serve as the primary point of contact for clients seeking info on services &/or booking for PetsHotel & grooming salon.
Provide detailed explanations of services, rates, & policies, ensuring clients understand & feel confident with their choice.
Accurately manage & process reservations for both boarding & grooming services using reservation specific software
Handle any scheduling conflicts, cancellations, & modifications efficiently as they arise. While maintaining scheduling accuracy.
Record pertinant details about each dog’s specific needs. Such as dietary needs, medical conditions, and rooming preferences.
Stay informed about industry trends & advancements in pet care to enhance client services & facility operations
Participate in training & professional development opportunities to continuously improve skills & knowledge
Serve as a team mentor, coaching employees to improve performance. Promoting proffessional development & growth within the company.
Accurately keep detailed progress notes of mentoring sessions using MS excel & word.
Legal Intake Specialist
ProCom
Remote
01 2019 - 10 2021
Perform prequalifying assesments with claimants to determine eligibility to those claimants that believe, either themselves or a loved one to have been injured as a result of some type of pharmaceutical drug or medical device.
Once eligibility was determined i would perform the extinsive indepth intake process.
In this role I would also deal with handling more emotionally sensitive claims regarding individuals that were members of the Boy Scouts of America when they were a child and had been sexually abused by one of the BSA scout leaders &/or volunteers
I would empathetically gather very specific, in depth and often quite graphic details of the horrific incident and record the details accurately and efficiently
All while demonstrating the ability to quickly build rapport with clients in a respectful and compassionate manner by identifying and exceeding their expectations with my polite & empathetic understanding of the sensitivity we were dealing with.
Program Service Coordinator
Inside Out ReEntry Services
Tulsa, OK
01 2016 - 11 2018
I played many different roles of the faith based sober living recentlyprogram that housed around 20 women & their children.
Assist with office management, supervise employees, read court documents, maintain spreadsheets, answer multi line phones, & provide assistance to every person who enters the office
Supported & assisted with management of facility housing
Provide both emotional & social support to the residential clients as well as non-residential clients
Developed positive relationships on behalf of company with government regulators, families, area health care community & the community at large
Recruited new members by networking at community events by not only distributing promotionalmaterials to attendees, but also speaking to the audience as a whole about the services that the companyoffers while showing pictures and telling success stories of women that have successfully transitioned.
Customer Service Representative
Ipacesetters
Tulsa, OK
06 2016 - 10 2016
Provided assistance by calling & getting prescriptions refilled for patients that were members of a particular insurance provider.
Created customer appointments for any prescription consultations or other similar purposes
Scheduled reservations for customers to get flu shots & similar immunizations through the pharmacyhat they chose.
Maintained a steady call flow & kept the transfers flowing steadily.
Education
Certified Nurse Assistant - Medical
Wings healthcare training
2004
Home Health Aide - Medical
Wings healthcare training
2004
Long Term Care - Medical
Wings healthcare training
2004
Skills
Customer service 10 yrs
Data entry 10 yrs
Excellent communication skills
MS office: Word & excel proficient
HIPPA compliant
Medical terminology familiarity
Computer proficiency
Multi-line phone navigating
Document preparation & filing
Administrative support
remarkable telephone etiquette
Interpersonal communication
Active empathetic listener
Flexible and Adaptable
Training and Development within departments
Continually possess an infectious motivating energy
Proactive teambuilding mindset
Provide group and individual instruction effectively
Skill Development
Case management
Supervising experience
Accomplishments
Continually exceeded department established performance expectations in metrics. With my conversion rate & revenue per hour remaining in the highest percential among the department.
I was elected to help produce the company's monthly newletter for the lazt 1/4 of the 2023 year.
I was also nominated by the team to act as team captain lead several extra curricular activities such as fundraisers & other team boosting activies.