KRISTI Judah
Eufaula
Summary
Seeking the position of Senior Administrative Assistant to leverage extensive experience in the manufacturing industry, including years of administrative support, strong interpersonal and customer service skills, and a proven ability to assist senior leadership while managing sensitive information with discretion. Highly organized, with excellent time management and multitasking abilities, and flexible in prioritizing tasks to meet deadlines in a fast-paced, dynamic work environment.
Overview
27
27
years of professional experience
Work History
Engineering Administrative Assistant
Smurfit Westrock
Mahrt Mill
01.2022 - Current
- Provide clerical support to the Engineering Services Manager and a team of approximately 15 within the department.
- Perform accounts payable functions including posting and processing invoices, scanning, filing, resolving discrepancies, and preparing purchase orders for projects.
- Utilize SAP for purchasing, accounts payable, asset management, and work order management.
- Enter purchase requisitions, asset data, service entry sheets, and work orders in SAP.
- Enter and manage time in WFS for the Shipping Department; serve as backup for the Fiberline Department.
- Facilitate ordering of office supplies to meet departmental needs.
- Schedule, coordinate, and manage meetings, conference calls, and related activities.
- Collaborate with vendors, contractors, consultants, and Mahrt Mill employees to ensure smooth operations.
- Support Electrical Project and Staff Engineers in developing and implementing Mahrt’s Operations capital budget.
A-Technician, Paper Machine Test Lab
WestRock
Mahrt Mill
10.2022 - 02.2023
- Tested paper samples (front, center, back) from each paper machine as reels were produced.
- Assisted with quality tests to ensure products met customer standards.
- Transcribed data onto green reels for visibility across the machine camera system.
- Documented test results in OptiVision for Quality Assurance reporting.
Lab Technician
WestRock
Mahrt Mill
01.2021 - 01.2022
- Collected daily mill samples and performed a variety of lab tests.
- Assisted in trials and special projects to support production improvements.
- Maintained detailed logbooks and records, accurately entering data and generating reports.
- Participated in ISO training and audit processes; conducted audits, housekeeping, and safety inspections.
- Maintained laboratory equipment and managed supply orders.
- Ensured lab results met customer quality standards and actively promoted safety programs.
Customer Quality Center Representative
WestRock
Mahrt Mill
05.2012 - 08.2020
- Managed complaints, credits, return authorizations, and invoice cancellations for SBU beverage group customers.
- Assessed severity and financial risk of complaints; escalated issues when necessary.
- Collaborated with customers and vendors to gather details and supporting evidence.
- Determined complaint validity, root cause, and responsible department; recommended compensation and product returns.
- Worked with Operations, Sales, Customer Service, and Technical Solutions teams to resolve issues.
- Communicated resolutions, corrective actions, and reimbursements to customers.
- Monitored complaint workflows to ensure timely resolution; analyzed trends to identify improvements.
- Conducted lab tests to determine paperboard defects and assisted in trials to prevent recurring issues.
- Participated in ISO and financial audit documentation.
- Actively promoted Mahrt Mill’s safety programs.
Senior Stores Clerk
MeadWestvaco
Mahrt & Cottonton Sawmills
04.2007 - 05.2012
- Managed inventory cycle counts and generated reports for accuracy.
- Resolved inventory and purchase order issues; documented cost savings via supplier collaboration.
- Managed payroll through Kronos and coordinated purchase order exceptions with ACS Procurement.
- Oversaw ISO documentation and maintained safety compliance; led annual department safety meeting.
- Conducted inspections of forklifts, scissor lifts, stacker cranes, and storeroom areas.
Senior Customer Service Representative (International/Export)
MeadWestvaco
AL
04.2004 - 04.2007
- Managed eight European customer accounts, entering all purchase orders into SAP.
- Resolved customer issues promptly, ensuring high levels of satisfaction.
- Actively promoted safety programs and served on the safety committee for two years.
Maintenance Planning Clerk
MeadWestvaco
AL
05.2003 - 04.2004
- Maintained and updated timecards for all maintenance employees.
- Entered payroll data into SAP and JeTec to ensure accurate weekly payments.
- Tracked vacation days and floating holidays for maintenance staff.
- Served as backup for the Administrative Assistant as needed.
Temporary Purchasing Employee
MeadWestvaco
AL
02.2003 - 05.2003
Resident Assistant
Troy State University
09.2000 - 05.2002
Sales Associate
Hibbett Sports
05.2000 - 08.2000
Billing Assistant
Eufaula Internal Medicine
09.1998 - 06.1999
Education
B.S. - Criminal Justice, Psychology
Troy University
Troy, ALSkills
- Software & Systems: Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint), SAP, JDE, Kronos, Dart, BTI, Lotus Notes, Complaint System, Instant Messenger
- Technical Skills: Windows operating systems, calendar management and scheduling tools
Accomplishments
- Pre-Law Society
- Alpha Phi Sigma Honor-Criminal Justice Society
- Mortar Board
- Gamma Beta Pi Honor Society
- Who’s Who Among Students in American Universities and Colleges
- Alpha Delta Pi Sorority Executive VP & Alumni Relations Chair
- Chancellor’s List & Provost List
Other Work History
- Resident Assistant, Troy State University, 09/01/00, 05/31/02
- Sales Associate, Hibbett Sports, 05/01/00, 08/31/00
- Billing Assistant, Eufaula Internal Medicine, 09/01/98, 06/30/99
Timeline
A-Technician, Paper Machine Test Lab
WestRock
10.2022 - 02.2023
Engineering Administrative Assistant
Smurfit Westrock
01.2022 - Current
Lab Technician
WestRock
01.2021 - 01.2022
Customer Quality Center Representative
WestRock
05.2012 - 08.2020
Senior Stores Clerk
MeadWestvaco
04.2007 - 05.2012
Senior Customer Service Representative (International/Export)
MeadWestvaco
04.2004 - 04.2007
Maintenance Planning Clerk
MeadWestvaco
05.2003 - 04.2004
Temporary Purchasing Employee
MeadWestvaco
02.2003 - 05.2003
Resident Assistant
Troy State University
09.2000 - 05.2002
Sales Associate
Hibbett Sports
05.2000 - 08.2000
Billing Assistant
Eufaula Internal Medicine
09.1998 - 06.1999
B.S. - Criminal Justice, Psychology
Troy University