Kristi Kleu
Cary,NC
Summary
Dedicated with a strong work ethic and exceptional customer service skills honed at Lugano Restaurant. Proven ability to manage cash handling and resolve customer complaints, enhancing guest experiences. Reliable and punctual, with a talent for effective communication and training new staff to uphold service standards.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
In-Home Nanny
01.2025 - 09.2025
- Provided nurturing care to children, ensuring safety and well-being in home environment.
- Developed and implemented engaging educational activities tailored to children's developmental needs.
- Managed daily routines, including meal preparation, hygiene practices, and transportation to activities.
- Communicated effectively with parents regarding children's progress and behavioral development.
Server
Lugano Restaurant
03.2022 - 08.2024
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, enhancing guest experience and safety.
- Assisted in training new servers on menu offerings and service standards.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Managed cash handling procedures, ensuring accurate transactions at end of shift.
- Adapted quickly to changing customer demands during peak hours, maintaining high service quality.
Education
Pursuing A Business Degree - Business Administration
University of North Carolina At Wilmington
Wilmington, NC02-2028
Skills
- Strong work ethic
- Reliability and punctuality
- Effective communication techniques
- Cash handling
Affiliations
Alpha Xi Delta – UNCW
DEI Chair | 2024–2025
- Designed and facilitated chapter-wide workshops and discussions on inclusivity, bias, and cultural awareness, reaching 100+ members.
- Led DEI initiatives to strengthen inclusivity and belonging within the chapter
Timeline
In-Home Nanny
01.2025 - 09.2025
Server
Lugano Restaurant
03.2022 - 08.2024
Pursuing A Business Degree - Business Administration
University of North Carolina At Wilmington
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