Kristi LaChapelle
ESCANABA,MI
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly masters new skills.
Overview
15
15
years of professional experience
Work History
Residential House Manager
Self Employed
ESCANABA, MI
06.2022 - 08.2024
- Managed daily operations and routines for residential household.
- Coordinated maintenance and appointment schedules.
- Cleaned and organized homes as needed to maintain daily routines for clients.
Housekeeper Supervisor
Thario Building Services
ESCANABA, MI
08.2019 - 07.2020
- Supervised daily cleaning operations for medical facility.
- Trained and mentored new housekeeping staff on cleaning procedures.
- Coordinated schedules to ensure adequate staff coverage.
- Trained staff on disinfection procedures during Coronavirus pandemic.
Patient Account Representative
Bellin Health
Escanaba, MI
03.2019 - 09.2019
- Processed patient accounts and verified insurance information for accuracy.
- Facilitated communication between patients and healthcare providers regarding billing inquiries.
- Managed patient check in and discharge from offices.
- Handled phone call and messages in a timely and respectful manner.
Environmental Health Clerk
Delta Menominee Health Department
Escanaba, MI
04.2015 - 09.2018
- Processed well and septic registrations and maintained accurate state records.
- Assisted Environmental Health staff with scheduling appointments and managing accurate records.
- Handled incoming communications and directed inquiries to appropriate departments.
Pharmacy Technician
Walgreens
Escanaba, Michigan
11.2009 - 03.2014
- Assisted pharmacists in preparing and dispensing medications accurately.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed inventory levels and restocked pharmacy supplies efficiently.
- Restocked shelves with new supplies of medications as needed.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Provided excellent customer service by answering inquiries about medications.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with healthcare providers to resolve prescription issues effectively.
- Educated patients on medication usage and potential side effects clearly.
- Trained new technicians on pharmacy procedures and safety protocols diligently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
Mid Peninsula High School
Perkins, MISkills
- Inventory management
- Quality assurance
- Operational organization
- Staff training
- Client communication
- Client advocacy
- Time management
- Problem solving
- Decision making
- Attention to detail
- Team collaboration
Timeline
Residential House Manager
Self Employed
06.2022 - 08.2024
Housekeeper Supervisor
Thario Building Services
08.2019 - 07.2020
Patient Account Representative
Bellin Health
03.2019 - 09.2019
Environmental Health Clerk
Delta Menominee Health Department
04.2015 - 09.2018
Pharmacy Technician
Walgreens
11.2009 - 03.2014
Mid Peninsula High School