Leah Schrimsher
Canonsburg,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Residential House Manager
Supernova Services, LLC.
Washington, PA
03.2023 - Current
- Inspected property regularly to ensure compliance with 6400 PA regulations, safety standards.
- Developed emergency plans in case of fire or other emergencies.
- Submitted work orders for needed repairs to maintenance department for quick turnaround.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Used approved crisis intervention techniques in emergency situations.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Operations Manager
CVS Pharmacy
Washington, PA
05.2023 - 03.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
Learning Ambassador
Amazon
Imperial, PA
01.2022 - 01.2023
- Developed and implemented comprehensive training programs for warehouse staff to ensure they are knowledgeable on safety protocols, operating procedures, and customer service standards.
- Provided hands-on instruction in the use of warehouse equipment such as forklifts and pallet jacks.
- Conducted regular assessments of warehouse operations to identify areas where additional training or retraining may be needed.
- Collaborated with managers and supervisors to develop customized training plans for individual employees based on their job functions.
- Designed lesson plans for warehouse personnel that incorporated both classroom instruction and practical application exercises.
Home Health Aide
Help at Home
Pittsburgh, PA
07.2019 - 01.2022
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Head Customer Service Manager
Shop N' Save
Canonsburg, PA
05.2014 - 07.2019
- Developed and implemented customer service policies and procedures.
- Provided training and mentoring to new customer service staff members.
- Identified and resolved customer complaints in a timely manner.
- Monitored daily operations of the customer service department.
- Conducted regular performance reviews for all team members.
Education
High School Diploma -
Canon-Mcmillan Senior High School
Canonsburg, PA07-2016
Skills
- Client documentation
- Appointment Scheduling
- Direct Patient Care
- Transportation
- Progress Documentation
- Behavioral Management
- First-aid and CPR
- Behavior redirection
- Goal Setting
- Nutrition
- Knowledge of state regulations
- Disability Awareness
- Medication Administration
- Care plan assessment
- Social Skills Development
- Case Management
- Crisis Management
- Loss Prevention
- Retail Management
- Employee Scheduling
- Recruitment and hiring
- Assignment Delegation
- Store design
- Operations Oversight
- Retail Merchandising
- Shrink Reduction
- Staff Management
- Inventory Control
- Staff Motivation
- Planograms
- Store Opening and Closing
- Online Order Picking
- Flexible Schedule
- Customer Service
- POS System Operation
- Cash Drawer Reconciliation
- Policy Enforcement
- Cash Handling
- Deposit Preparation
- Transaction Management
- Upselling strategies
- Punctual and Reliable
- Procedure Enforcement
- Coaching and Mentoring
- Toileting assistance
- Meal Preparation
- Diabetic Care
- Personal Hygiene Assistance
- Wound Care
- Basic Housekeeping
- Team building
- Interpersonal Communication
- Effective Communication
- Problem-solving aptitude
- Task Prioritization
- Professionalism
- Professional Demeanor
- Multitasking
- Active Listening
- Analytical Skills
- Decision-Making
- Time management abilities
Timeline
Operations Manager
CVS Pharmacy
05.2023 - 03.2024
Residential House Manager
Supernova Services, LLC.
03.2023 - Current
Learning Ambassador
Amazon
01.2022 - 01.2023
Home Health Aide
Help at Home
07.2019 - 01.2022
Head Customer Service Manager
Shop N' Save
05.2014 - 07.2019
High School Diploma -
Canon-Mcmillan Senior High School
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