Kristi Luke
Emmett,ID
Summary
Experienced, Phlebotomist and Medical Biller as well as Customer Service Professional. Advanced knowledge of calculating and collecting payments for medical procedures and services such as updating patient data, developing payment plans, and preparing invoices. Skilled in all areas of procedural billing pertaining to Medical, Dental and Vision. Care-focused Phlebotomist bringing 1-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
30
30
years of professional experience
2
2
Certification
Work History
Phlebotomist/Lab Assistant
Valor Health
08.2023 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Performs blood draws on infants, kids, teenagers, adults and elderly patients
- Draw blood on outpatient lab setting, in-patient rooms, infusion department setting, and ER setting as needed.
- Perform waived point of care tests such as; Covid-19, Flu, RSV, Strep, and Urine dipsticks
Enrollment and Billing Specialist
Blue Cross of Idaho
01.2022 - 02.2023
- Responsible for enrollment and billing activities for membership
- Process membership activity by establishing records, changing, coding, and entering data
- Assure prompt, complete, and accurate reconciliation of daily income by researching and adjusting membership records and reconciling paid bills/coupons
- Maintain eligibility and billing on Facets system
- Receive, research, and reply to telephone, written and electronic inquiries related to enrollment and billing, within corporate and departmental guidelines
- Maintain knowledge of federal regulations including, but not limited to the following: HIPAA, COBRA, and ERISA
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
Claims Processor/Account Representative II
Sutter Shared Services
12.2009 - 04.2020
- Ensure timely and accurate posting of cash transactions, payments, adjustments, manual denials, insufficient fund checks/debit transactions, and general ledger accounting transactions
- Review, research, and resolves payment variances to minimize inappropriate payment variances from expected reimbursement, processes payments/refunds/adjustments
- Accurately process patient and insurance claims for payment in Epic
- Worked remotely without direct supervision for 8 years
- Customer service claims/benefits
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Epic experience
- Outlook experience
Education
No Degree - Medical Assisting
Stepful
Emmett, ID11.2024
No Degree - Phlebotomy
Medical Career Academy
Meridian, ID05.2023
No Degree - Dental Assisting
High Tech Institute
Rancho Cordova, CA06.2006
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06.1991
Skills
- Patient Care
- Specimen handling
- Data Entry
- Customer Service
- Certified in CPR/AED
- Staff Phlebotomy Training
- Invoice Processing
- Claims Processing
- Claims review
- Accuracy and Precision
- Medical terminology knowledge
- HIPAA Compliance
Certification
- NCPT - Nationally Certified Phlebotomy Technician
- CCMA - Certified Clinical Medical Assistant - Currently In Process
- CPC - Certified Professional Coder
- CDA - Certified Dental Assistant
Timeline
Phlebotomist/Lab Assistant
Valor Health
08.2023 - 07.2024
Enrollment and Billing Specialist
Blue Cross of Idaho
01.2022 - 02.2023
Claims Processor/Account Representative II
Sutter Shared Services
12.2009 - 04.2020
No Degree - Medical Assisting
Stepful
No Degree - Phlebotomy
Medical Career Academy
No Degree - Dental Assisting
High Tech Institute
High School Diploma -
Mesa Verde High School
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