Kristi Marken

• Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
• Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.

Responsible for developing new and current customers, along with driver recruitment.

• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
• Developed curricula, instructions, documentation and written tests for Trinium and MC2 & MC3 training courses.
• Wrote training manuals for new and existing] employees and management positions according to strict company guidelines and daily procedure protocols.
• Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
• Trained and mentored new personnel hired to fulfill various roles.

• Collaborated with Executive Team to create, modify and implement goals, procedures and policies for new location opening.
• Set terminal budgets and set goals to adhere to plans.
• Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
• Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
• Hired, trained and educated new employees to improve company performance and efficiency.

• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.
• Assisted with preparing rate information required for quotes and addressed potential service concerns.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Addressed driver communications and provided required data to drivers.
• Coordinated with drivers to organize timely delivery.

• Monitored and maintained high level of on-time delivery reliability service and performance
• Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.