Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristi Martinez

Atlanta,GA

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

ACM

Hopebridge
04.2022 - Current
  • Engaged consumers and family members in strengths-based treatment to stabilize or prevent crisis situations.
  • Provided assertive community treatment to assigned caseload.
  • Met required performance standard of completing paperwork on-time.
  • Executed referrals and acted as liaison with community agencies, service providers and natural support systems.
  • Maintained detailed records of patient progress, documentation of services and case notes.

BDC Representative

Hyundai
10.2020 - 04.2022
  • Utilized consultative selling skills to identify key trends.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Identified and executed appropriate strategies for business success.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Developed strong business relationships to provide service and value beyond customer expectations.

Customer Service Representative

Volkswagen
01.2019 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Manager

AT&T
11.2018 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Bachelor of Science - Psychology

Capella University
Minneapolis, MN

Skills

  • Problem-Solving Strengths
  • Verbal Communication
  • Customer Data Confidentiality
  • Spanish Speaking
  • Refund Processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

ACM

Hopebridge
04.2022 - Current

BDC Representative

Hyundai
10.2020 - 04.2022

Customer Service Representative

Volkswagen
01.2019 - 10.2020

Manager

AT&T
11.2018 - 01.2019

Bachelor of Science - Psychology

Capella University

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Kristi Martinez