KRISTI MARTINEZ
Bristol,VA
Summary
Dynamic Fraud Analyst with expertise in data management and strong verbal communication skills, honed at ACT. Proven track record in identifying fraud patterns and implementing preventive measures, enhancing security protocols. Adept at collaborating across departments to drive results and improve operational efficiency, ensuring a proactive approach to risk management. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Fraud Analyst
ACT
Johnson City , TN
12.2025 - Current
- Analyzed fraud patterns using advanced data analytics tools and techniques.
- Investigated suspicious transactions to determine potential fraudulent activities.
- Monitored account activity to identify irregularities and potential threats.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
Admissions Counselor
Southern New Hampshire University
Manchester, NH
08.2021 - 11.2025
- Examined departmental documents to determine how they should be distributed and filed.
- Advised prospective students on admissions processes and program options.
- Reviewed applications to assess eligibility and academic qualifications.
- Provided guidance and support to prospective students on the admissions process.
- Recruited and found potential students for academic programs.
- Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Implemented outreach strategies to target underrepresented student populations.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Medicare Specialist
Via Benefits Insurance Services
Draper, UT
04.2018 - 08.2021
- Created and implemented specific recruitment projects, as well as completed routine recruitment reports.
- Led group sessions and offered one-on-one assistance.
- Maintained a commitment to educational excellence while cultivating a climate of mutual respect and trust.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Organized grade records to improve reference speed.
- Directed families and students to community resources and mental health professionals.
- Observed and reported on individual behaviors and suspicious actions to supervisory staff.
- Met with parents to resolve educational priorities and issues that were at odds.
- Wrote official letters and compiled academic reports.
- Explained to institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Had an excellent attendance record and was always on time for work.
- Strengthened university interdepartmental relationships to ensure student success.
- Coordinated campus visits for prospective students and their families, showcasing the institution's facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Advocated for students to access available resources.
- Helped students develop organizational, time management and study skills.
- Conducted interviews with applicants and explained the scope of various benefits that were available.
- Set up meetings with applicants to collect information and explain the benefits process.
- Developed extensive fact-checking and research skills as a result of reviewing various programs and options on a regular basis.
- Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
- Resolved complex benefits issues, boosting employee satisfaction by 25% and retention by 15%.
Banker
Majorel
Weaverville, NC
07.2014 - 04.2018
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints through effective communication and problem-solving.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Educated clients on banking products and services to enhance their experience.
- Maintained accurate customer records using banking software systems.
Customer Service Specialist
Sprint
Charlotte, NC
08.2003 - 07.2014
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries using company-specific tools and systems effectively.
- Assisted customers in product selection and order placement processes.
- Handled complaints by actively listening and providing suitable solutions.
- Collaborated with team members to enhance service quality and efficiency.
- Trained new representatives on company policies and procedures consistently.
- Managed follow-ups to ensure customer satisfaction with services provided.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Professional development training
- Process implementation
- Career planning and goal setting
- Team liaison and leadership
- Student progress reporting
- Negotiation skills
- Essay writing coaching
- Student records management
- Self-motivation and organization
- College counseling and admissions support
- Data management expertise
- Public speaking proficiency
- User interface knowledge
- Strong verbal communication skills
- Academic planning strategies
- Materials preparation
Hobbies and Interests
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- Getting involved in local advocacy groups to promote positive change in the community.
- Offering time and support to shelters for the homeless, women, and animals.
- Fundraising Events
- Animal Welfare Advocacy
- Outdoor Recreation
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Hiking
- Gym Workouts
- Dancing
- Martial Arts
- High-Intensity Interval Training
- Swimming
- Pilates
Accomplishments
Graduated with Cum Laude from Southern New Hampshire University
Timeline
Fraud Analyst
ACT
12.2025 - Current
Admissions Counselor
Southern New Hampshire University
08.2021 - 11.2025
Medicare Specialist
Via Benefits Insurance Services
04.2018 - 08.2021
Banker
Majorel
07.2014 - 04.2018
Customer Service Specialist
Sprint
08.2003 - 07.2014
Bachelor of Science - Criminology
Southern New Hampshire University