Kristi Quintana
Farmingville
Summary
Highly motivated psychology undergraduate with a 4.0 GPA and a demonstrated record of success in fully online academic environments. Strong written communication, self-direction, and time management skills support effective performance in remote roles. Experienced in managing independent workloads, collaborating virtually, and producing high-quality written and research-based deliverables. Seeking fully remote opportunities in administrative support, research assistance, client services, or mission-driven organizations.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Sears
05.2014 - 11.2014
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring items were organized and visually appealing.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction.
- Handled inventory management tasks, including restocking shelves and conducting stock checks.
- Provided product knowledge and recommendations, fostering informed purchasing decisions among customers.
- Resolved customer complaints promptly, maintaining positive store reputation and service quality.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor of Arts - Psychology
SUNY Empire State University
05.2026
Skills
- Scholarly writing and APA 7 style documentation
- Critical analysis and synthesis of peer-reviewed research
- Application of biopsychosocial and person-in-environment perspectives
- Case conceptualization using psychological and social frameworks
- Professional written communication in online and asynchronous settings
- Independent task management and deadline accountability
- Time management and sustained academic self-discipline
- Attention to detail, confidentiality, and ethical responsibility
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Phone etiquette
- Conflict resolution
- Order processing
Affiliations
Alpha Sigma Lambda National Honor Society
Timeline
Retail Sales Associate
Sears
05.2014 - 11.2014
Bachelor of Arts - Psychology
SUNY Empire State University
Professional and Research Interests
Remote administrative or client support roles, Mental health and trauma-informed services, Research assistance and program evaluation, Nonprofit, healthcare, and advocacy-based organizations, Preparation for graduate education and field-based practice
Honors and Academic Distinction
Alpha Sigma Lambda National Honor Society – Member, recognizing academic excellence, leadership, and perseverance, Dean’s List, SUNY Empire State University (All Semesters)
Academic & Professional Preparation
Strong academic foundation in psychology relevant to mental health, social systems, and human behavior. Demonstrated commitment to social justice, ethical practice, and advocacy for vulnerable populations. Extensive experience succeeding in online and independent learning environments, reflecting readiness for remote professional work and graduate-level expectations.