Kristi Reavis

• Receives inquiry calls and assists the caller with scheduling a face-to-face assessment or triage to the appropriate community referral.
• Screens for medical and behavioral emergency conditions.
• Performs a comprehensive assessment and quality therapeutic care to patients seeking treatment of substance abuse, dual diagnosis or psychiatric or emotional disorders; coordinates with the clinical team/on-call physician to ensure these needs are met either at the facility or other appropriate community provider.
• Interprets treatment to patient and family to help reduce fear and other attitudes obstructing acceptance of care and continuation of treatment.
• Completes the administrative processes of admission and precertification of care with external payers, as necessary.

• Evaluated treatment plans against individual goals and healthcare standards.
• Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
• Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
• Addressed delays in discharge, postponed procedures and discharge equipment unavailability.

Serving the Medicaid and Medicare population through United Health Care Community and State services.

• Used evidence-based practices such as motivational interviewing to create individualized service plans for these MCO members.
• Identified community resources to support members.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Cultivated positive, trusting relationships with members and community providers to promote effective coordination of resources while maintaining high levels of productivity consistently; over 100% per monthly audit.

• Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
• Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
• Implemented plans to prevent pressure ulcers and other wound developments.
• Treated and carefully tended to vascular and diabetic ulcers.
• Provided consultation, education and counseling to patients and onboarding new staff nurses on wound care protocols.
• Created efficient ordering system as supervisor for office staff of 8-10 people to implement and ensure that wound care supplies are always available for patient care.
• Developed and presented wound care training for all onboarding hospital staff nurses in compliance with hospital protocols and state regulations, including power point presentation, hand outs and resources for ongoing wound care education.