Kristi Rivera
Havelock,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills. Detail-oriented team player with strong organizational skills and attention to detail with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Company Owner
Hauling Heroes Demolition & Debris Removal
Havelock, NC
05.2018 - Current
- Manage daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- I hire, train, and manage staff to cultivate a productive and efficient workforce.
- Resolve customer service issues promptly and provide professional resolutions.
- Make continuous improvement by encouraging employee feedback and implementing necessary changes for organizational success.
- Built a strong and loyal network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Oversee daily business operations and financial decisions to drive profitability and growth.
- Increase company growth by strategically developing and implementing effective business plans.
- Mentor and develop employees to achieve their full potential, fostering a positive work environment that encourages collaboration and teamwork.
- Enhance customer satisfaction with timely and professional communication while addressing concerns and resolving issues promptly.
- Using marketing strategies to help increase brand awareness and grow the customer base.
- Reduce overhead costs by identifying inefficiencies in operational processes, and reorganizing teams when necessary for better outcomes.
- Contribute positively to the local community through charitable initiatives sponsored or organized by the company.
- Managed 6 employees by supervising daily tasks.
- Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
- Maintain a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consult with customers to assess needs and propose optimal solutions.
- Train and motivate employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating the business.
- Created print and online advertisements to bring in new customers.
- Interact with customers to build connections and nurture relationships.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Assist in recruiting, hiring, and training of team members.
- Handle all employee payroll
Office Manager
Bondware Inc
Murfreesboro, TN
01.2014 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Used customer service skills and an analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored and recorded all call-outs.
- Evaluated and established employee performance goals and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Answered phones and emails
- Handled all company payroll and the Marketing Manager's commission bonuses
Education
High School Diploma -
Reading High School
Reading, PA05.1996
Skills
- Customer Relations
- Personnel Management
- Small business operations
- Business Development
- Business Growth
- Financial Administration
- Human Resources
- Employee Motivation
- Policy and procedure implementation
- Business Planning
- Performance Analysis
- Team Management
- Operations Management
- Strategic Planning
- Inventory Control
- Recruiting and training
- Staffing
- Marketing
- Budget Development
- Human Resource Management
- Customer Service
- Cost analysis and savings
- Purchasing and planning
- Performance Improvement
- Relationship Building
- Business marketing
- Staff Management
- Financial Management
- Budget Control
- Attention to Detail
- Driven and Determined
- Team Collaboration and Leadership
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Decision-Making
- Coaching and Mentoring
- Employee Training
- Task Delegation
- Public Speaking
- Cost Control and Budgeting
- Start-Up Operations
- Social Media Marketing
- Issue Resolution
- Quality Assurance
- Staff hiring
- Accounting management
- Project Management
- Organizational Development
- Employee Development
- Negotiation and Persuasion
- Process Improvement
- Bookkeeping
- Incident Response
- Negotiation
- New Business Development
- Professional Networking
- Vendor Relationship Management
Timeline
Company Owner
Hauling Heroes Demolition & Debris Removal
05.2018 - Current
Office Manager
Bondware Inc
01.2014 - 07.2017
High School Diploma -
Reading High School