Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristi Rowell

Mobile,AL

Summary

Results-oriented Strategic Solutions Advisor with 15+ years of experience in RCM, specializing in providing healthcare systems with actionable advice. Proven expertise in cultivating and nurturing client relationships, implementing impactful solutions, and optimizing processes and workflows. Recognized for driving revenue growth through innovative strategies.

Overview

14
14
years of professional experience

Work History

Strategic Solution Advisor

Optum
Remote, AL
05.2023 - Current
  • Successfully built trust and fostered connections with individuals at every level within the healthcare organization.
  • Effectively manage process improvement by leveraging existing implemented systems to achieve better performance and outcomes.
  • Conducted thorough process evaluations, identified areas for enhancement, and offered valuable recommendations to clients.
  • Worked alongside various teams to drive product enhancements and facilitate the introduction of new offerings.
  • Worked closely alongside clients, providing training and support for successful solution implementation.

Lead Project Manager

AccuReg
Mobile, AL
01.2022 - 05.2023
  • Established and nurtured a successful working partnership with management.
  • Enhanced project manager skills through mentorship and training.
  • Offered constructive feedback on team members' performance.
  • Assisted in the development, planning, and updating of the overall project schedule.
  • Tripled recurring client revenue through successful implementation of new projects within 5 years.

Project Manager

AccuReg
Mobile
09.2017 - 12.2021
  • Oversaw the construction and execution of AccuReg's product offerings
  • Responsible for tracking the project plan and ensuring ongoing reporting of project status
  • Participated in team collaborations to improve product performance, involving key stakeholders from areas including Development and Product Management.
  • Collaborated with clients to create efficient workflows, optimize processes, and minimize denials for improved client satisfaction.

Client Services Coordinator

AccuReg
Mobile
06.2015 - 09.2017
  • Developed and implemented action plans to ensure timely issue resolution.
  • Provided feedback on usability and functionality of version updates and new products.
  • Monitor and update ZenDesk (ticketing system).
  • Engage in discussions with clients regarding outstanding issues.
  • Facilitated interactive training sessions, promoting engagement and effective learning.
  • Assisted in ensuring ongoing client satisfaction through effective management of current products.

Patient Access Supervisor

Singing River Health System
Pascagoula
08.2010 - 06.2015
  • Demonstrated expertise in managing patient registration and scheduling.
  • Managed the filing and verification of various medical insurances including worker's compensation and specialty billing.
  • Participated in setting up our POS Collections system.
  • Responsibly supervised the functioning of various clinics across different counties, including tasks such as training staff members, ensuring continuity in service provision, and resolving problems effectively.

Education

Business Management -

University of Southern Mississippi
05.1996

High School Diploma -

Pascagoula High School
05.1994

Skills

  • Critical Thinking
  • Building and Maintaining Client Relationships
  • Project Management
  • Teamwork and Collaboration
  • Analytical Thinking Skills
  • Customer Complaint Resolution
  • Problem-Solving
  • Effective Communication
  • Client Needs Assessment
  • Self Motivation

References

References available upon request.

Timeline

Strategic Solution Advisor

Optum
05.2023 - Current

Lead Project Manager

AccuReg
01.2022 - 05.2023

Project Manager

AccuReg
09.2017 - 12.2021

Client Services Coordinator

AccuReg
06.2015 - 09.2017

Patient Access Supervisor

Singing River Health System
08.2010 - 06.2015

Business Management -

University of Southern Mississippi

High School Diploma -

Pascagoula High School

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Kristi Rowell