KRISTI ROWELL
Mobile
Summary
Strategic operations and solutions professional with 15+ years of experience in healthcare RCM, client management, and cross-functional collaboration. Skilled in turning data into actionable insights, improving workflows, and driving accuracy, efficiency, and revenue impact. Known for strong communication, problem-solving, and leading teams through successful implementations and operational improvements.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Operations Account Manager
TruBridge
12.2025 - 05.2026
- Led weekly KPI reporting for domestic and global client teams, delivering clear insights into performance trends, operational risks, and improvement opportunities.
- Partnered across cross-functional teams – including billing, operations, analytics, and leadership – to validate data trends, resolve discrepancies, and ensure reporting accuracy.
- Drove measurable improvements in data accuracy and operational performance by identifying root causes and implementing corrective actions.
- Managed and verified time tracking for billers to support payroll accuracy, productivity analysis, and resource planning.
- Created and executed action plans for special projects, ensuring timely delivery, stakeholder alignment, and measurable outcomes.
- Collaborated with global partners to streamline workflows, enhance reporting consistency, and support revenue-impacting initiatives.
- Served as the primary client liaison, translating operational data into actionable recommendations that strengthened relationships and improved business outcomes.
Customer Success Manager
FinThrive
10.2024 - 09.2025
- Built and maintained key partnerships with stakeholders, resulting in increased customer satisfaction and retention.
- Conducted regular partnership reviews to assess performance, identify areas for improvement, and ensure alignment with business goals.
- Performed on-site visits with customers to understand their needs, provide tailored solutions, and strengthen relationships.
Strategic Solution Advisor
Optum
Remote, AL
05.2023 - 10.2024
- Collaborated with cross-functional teams to ensure seamless delivery of services and support.
- Developed and implemented strategies to enhance customer engagement and loyalty.
- Successfully built trust and fostered connections with individuals at every level within the healthcare organization.
- Effectively manage process improvement by leveraging existing implemented systems to achieve better performance and outcomes.
- Conducted thorough process evaluations, identified areas for enhancement, and offered valuable recommendations to clients.
- Worked alongside various teams to drive product enhancements and facilitate the introduction of new offerings.
- Worked closely alongside clients, providing training and support for successful solution implementation.
Lead Project Manager
AccuReg
Mobile, AL
01.2022 - 05.2023
- Established and nurtured a successful working partnership with management.
- Enhanced project manager skills through mentorship and training.
- Offered constructive feedback on team members' performance.
- Assisted in the development, planning, and updating of the overall project schedule.
- Tripled recurring client revenue through successful implementation of new projects within 5 years.
Project Manager
AccuReg
Mobile
09.2017 - 12.2021
- Oversaw the construction and execution of AccuReg's product offerings.
- Responsible for tracking the project plan and ensuring ongoing reporting of project status.
- Participated in team collaborations to improve product performance, involving key stakeholders from areas including Development and Product Management.
- Collaborated with clients to create efficient workflows, optimize processes, and minimize denials for improved client satisfaction.
Client Services Coordinator
AccuReg
Mobile
06.2015 - 09.2017
- Developed and implemented action plans to ensure timely issue resolution.
- Provided feedback on usability and functionality of version updates and new products.
- Monitor and update ZenDesk (ticketing system).
- Engage in discussions with clients regarding outstanding issues.
- Facilitated interactive training sessions, promoting engagement and effective learning.
- Assisted in ensuring ongoing client satisfaction through effective management of current products.
Patient Access Supervisor
Singing River Health System
Pascagoula
08.2010 - 06.2015
- Demonstrated expertise in managing patient registration and scheduling.
- Managed the filing and verification of various medical insurances including worker's compensation and specialty billing.
- Participated in setting up our POS Collections system.
- Responsibly supervised the functioning of various clinics across different counties, including tasks such as training staff members, ensuring continuity in service provision, and resolving problems effectively.
Education
Bachelor's degree - Business Management
University of Southern Mississippi
High School Diploma - general academic studies
Pascagoula High School
Skills
- Operations Management
- KPI Tracking and Reporting
- Cross-Functional Collaboration
- Process Improvement
- Client Relationship Management
- Implementation Support
- Data Analysis
- Problem-Solving
- Workflow Optimization
- Strategic Communication
Certification
CCSM
Timeline
Operations Account Manager
TruBridge
12.2025 - 05.2026
Customer Success Manager
FinThrive
10.2024 - 09.2025
Strategic Solution Advisor
Optum
05.2023 - 10.2024
Lead Project Manager
AccuReg
01.2022 - 05.2023
Project Manager
AccuReg
09.2017 - 12.2021
Client Services Coordinator
AccuReg
06.2015 - 09.2017
Patient Access Supervisor
Singing River Health System
08.2010 - 06.2015
High School Diploma - general academic studies
Pascagoula High School
Bachelor's degree - Business Management
University of Southern Mississippi