Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Santo

Jacksonville

Summary

Results-driven Billing Specialist known for outstanding productivity and efficiency in managing billing processes. Possess specialized skills in invoice generation, account reconciliation, and financial reporting. Excel at communication, problem-solving, and time management, ensuring seamless operations and client satisfaction.

Overview

3
3
years of professional experience

Work History

Inspections/Billing Specialist

Star Fire Sprinklers
Jacksonville
09.2023 - Current
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Executed account updates and noted account information in company data systems.
  • Worked with team members to identify and develop process improvements.
  • Investigated incorrect billings and processed refunds as necessary.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Performed additional duties as assigned by management team.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Assisted in developing strategies for improving collections processes.
  • Generated periodic reports summarizing account balances and collection activities.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Developed financial reports detailing accounts receivable aging status.
  • Implemented new policies related to billing processes when required.
  • Managed all payments processing, invoicing and collections tasks.
  • Processed invoice payments and recorded information in account database.
  • Provided support to other departments within the organization as needed.
  • Answered customer questions to maintain high satisfaction levels.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Inspections/Collections Agent

BOB'S Backflow & Plumbing
Jacksonville
05.2022 - 09.2023
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Answered customer questions regarding account discrepancies or problems.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.
  • Received payment and posted to appropriate customer accounts.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Accepted and processed customer payments and applied toward account balances.

Education

High School Diploma -

Trinity Christian Academy
Jacksonville, FL
05-1998

Skills

  • Billing reconciliation
  • Accounts receivable
  • Payment processing
  • Invoice generation
  • Financial reporting
  • Data entry
  • Customer service
  • Attention to detail
  • Time management
  • Effective communication
  • Team collaboration
  • Invoice processing
  • Cash posting

Timeline

Inspections/Billing Specialist

Star Fire Sprinklers
09.2023 - Current

Inspections/Collections Agent

BOB'S Backflow & Plumbing
05.2022 - 09.2023

High School Diploma -

Trinity Christian Academy

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Kristi Santo